9.2
Context-aware helpdesk with multichannel ticketing.
Made in IndiaFree planCloud
- Built in India
- 30 years in business
Starts at
Free
Freshdesk
by Freshworks · Chennai, Tamil Nadu
Multichannel customer support with automation and SLAs.
- Starting price
- $19/agent/month
- Free trial
- Yes
- Deployment
- Cloud
- Verified reviews
- None yetWe show no rating rather than borrow one
Catalogue score
7.9
Grade B+
Measures transparency and fit, not user satisfaction.
How we calculated thisAsk anything about Freshdesk
Answered from Freshdesk’s own official pages, with the source link shown so you can verify every word.
Freshdesk pricing & plans
Entry price
Checked 20 Aug 2026
$19/agent/month
Growth plan billed annually. Freshworks publishes this page in USD only, despite being an Indian company.
We have not yet read Freshdesk's full plan ladder from its pricing page, so only the entry price above is shown. The vendor's pricing page is linked with it.
Our analysis of Freshdesk
7.9
App Advisor score: 7.9/10
Grade B+Computed from 4 of 4 dimensions we could measure from public evidence. See the full methodology.
Computed from published catalogue facts — entry pricing, free plan and trial availability, deployment and segment coverage, and company age. It is a transparency and fit score, not a user-satisfaction rating, and it rises in confidence once the crawler has read the vendor's own site.
Pricing transparency
Entry pricing is published up front.
7.0
out of 10
Medium confidence
Show the 3 signals behind this scoreHide signals
- Free trial offered — The vendor lets you trial the product before committing to a plan.
- Entry price published — The vendor publishes an entry price of $19 rather than requiring a sales call.
- Quoted in US dollars — The vendor publishes USD, so the rupee cost moves with the exchange rate and GST is added on the Indian invoice.
Buyer fit
Positioned for small business, smb, mid-market buyers.
7.8
out of 10
Medium confidence
Show the 1 signals behind this scoreHide signals
- Targets 4 buyer segments — Small business, SMB, Mid-market, Enterprise
India readiness
Indian vendor, but this product is listed in US dollars.
8.0
out of 10
Medium confidence
Show the 3 signals behind this scoreHide signals
- Built in India — Indian company, so local compliance and support hours are native rather than bolted on.
- Priced in US dollars — Billing is in USD, so the rupee cost moves with the exchange rate and 18% GST is added on the Indian invoice.
- Local presence — Headquartered in Chennai, Tamil Nadu.
Company maturity
Freshworks has been building software since 2010.
9.2
out of 10
Medium confidence
Show the 3 signals behind this scoreHide signals
- 16 years in business — Freshworks was founded in 2010.
- 3 products in the suite — A broader suite usually means the surrounding tools integrate natively.
- Team size 5,000+ — Company scale, for context on support capacity and roadmap pace.
What works well
- Targets 4 buyer segments
- Built in India
- 16 years in business
- Entry price published
What to watch out for
- Feature depth not yet verified against the vendor's own site
Best suited for
- Small business
- SMB
- Mid-market
- Enterprise
Freshdesk reviews
No reviews yet
Nobody has reviewed Freshdesk on App Advisor yet. If you use it, a few honest sentences will help the next buyer far more than any marketing page.
Write the first reviewAbout the developer
Freshworks
Legal entity: Freshworks Inc.
Indian companyChennai, Tamil NaduFounded 20105,000+ employeesfreshworks.com
Freshworks builds customer support, sales and IT service management software. Founded in Chennai in 2010, it became the first Indian SaaS company to list on Nasdaq in 2021. Its products are known for fast setup and a self-serve model that suits SMBs.
Other software by Freshworks
Freshworks publishes 3 products in our catalogue.
Support, security & documentation
We could not find published support contact details or documentation links on Freshdesk's website.
Spotted something wrong on this page? Tell us and we will check it against the vendor’s official site.
Alternatives to Freshdesk
Other helpdesk software Indian businesses compare against Freshdesk. Each one links straight to a side-by-side table.
7.6
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Made in IndiaFree trialCloud
- Built in India
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Starts at
$19/agent/month
6.1
Enterprise-grade omnichannel support and ticketing.
Free trialCloud
- 19 years in business
- Targets 2 buyer segments
Starts at
$55/agent/month