7.9
Multichannel customer support with automation and SLAs.
Made in IndiaFree trialCloud
- Targets 4 buyer segments
- Built in India
Starts at
$19/agent/month
Zoho Desk
by Zoho Corporation · Chennai, Tamil Nadu
Context-aware helpdesk with multichannel ticketing.
- Starting price
- Free plan
- Free trial
- Yes
- Deployment
- Cloud
- Verified reviews
- None yetWe show no rating rather than borrow one
Catalogue score
9.2
Grade A
Measures transparency and fit, not user satisfaction.
How we calculated thisAsk anything about Zoho Desk
Answered from Zoho Desk’s own official pages, with the source link shown so you can verify every word.
Zoho Desk pricing & plans
We have not yet read Zoho Desk's full plan ladder from its pricing page, so only the entry price above is shown. The vendor's pricing page is linked with it.
Our analysis of Zoho Desk
9.2
App Advisor score: 9.2/10
Grade AComputed from 4 of 4 dimensions we could measure from public evidence. See the full methodology.
Computed from published catalogue facts — entry pricing, free plan and trial availability, deployment and segment coverage, and company age. It is a transparency and fit score, not a user-satisfaction rating, and it rises in confidence once the crawler has read the vendor's own site.
Pricing transparency
Can be trialled and run at zero cost before any commitment.
10.0
out of 10
Medium confidence
Show the 3 signals behind this scoreHide signals
- Free plan available — A permanently free tier exists, so the product can be evaluated at zero cost.
- Free trial offered — The vendor lets you trial the product before committing to a plan.
- Entry price published — The vendor publishes an entry price of ₹800 rather than requiring a sales call.
Buyer fit
Positioned for small business, smb, mid-market buyers.
6.6
out of 10
Medium confidence
Show the 1 signals behind this scoreHide signals
- Targets 3 buyer segments — Small business, SMB, Mid-market
India readiness
Indian vendor with rupee pricing and local support hours.
10.0
out of 10
Medium confidence
Show the 3 signals behind this scoreHide signals
- Built in India — Indian company, so local compliance and support hours are native rather than bolted on.
- Priced in rupees — Entry pricing is quoted in INR, so there is no currency exposure on renewal.
- Local presence — Headquartered in Chennai, Tamil Nadu.
Company maturity
Zoho Corporation has been building software since 1996.
10.0
out of 10
Medium confidence
Show the 3 signals behind this scoreHide signals
- 30 years in business — Zoho Corporation was founded in 1996.
- 10 products in the suite — A broader suite usually means the surrounding tools integrate natively.
- Team size 10,000+ — Company scale, for context on support capacity and roadmap pace.
What works well
- Built in India
- 30 years in business
- Targets 3 buyer segments
- Free plan available
- Entry price published
What to watch out for
- Feature depth not yet verified against the vendor's own site
Best suited for
- Small business
- SMB
- Mid-market
Zoho Desk reviews
No reviews yet
Nobody has reviewed Zoho Desk on App Advisor yet. If you use it, a few honest sentences will help the next buyer far more than any marketing page.
Write the first reviewAbout the developer
Zoho Corporation
Legal entity: Zoho Corporation Private Limited
Indian companyChennai, Tamil NaduFounded 199610,000+ employeeszoho.com
Zoho Corporation builds one of the broadest business software suites in the world — more than fifty products spanning CRM, HR, finance, collaboration and IT management. Founded in 1996 and headquartered in Chennai, it is privately held, takes no outside investment, and is unusual among global software companies in running much of its engineering from rural campuses in Tamil Nadu.
Other software by Zoho Corporation
Zoho Corporation publishes 10 products in our catalogue.
- Zoho CRMSales CRM with deep customisation and a very large integration ecosystem.9.5Free plan
- Zoho BooksGST-ready accounting with e-invoicing and e-way bill support.9.4Free plan
- Zoho InventoryOrder and stock management across warehouses and sales channels.9.2Free plan
- Zoho PayrollIndian payroll with statutory compliance, priced per organisation.9.2Free plan
- Zoho PeopleHR management covering attendance, leave, onboarding and performance.9.2Free plan
- Zoho ProjectsProject planning, task tracking and time logging.9.2Free plan
- Zoho RecruitApplicant tracking for in-house teams and staffing agencies.9.2Free plan
- Zoho InvoiceFree invoicing with payment links, reminders and time tracking.8.8Free plan
Support, security & documentation
We could not find published support contact details or documentation links on Zoho Desk's website.
Spotted something wrong on this page? Tell us and we will check it against the vendor’s official site.
Alternatives to Zoho Desk
Other helpdesk software Indian businesses compare against Zoho Desk. Each one links straight to a side-by-side table.
7.6
IT service management and internal helpdesk with asset tracking.
Made in IndiaFree trialCloud
- Built in India
- 16 years in business
Starts at
$19/agent/month
6.1
Enterprise-grade omnichannel support and ticketing.
Free trialCloud
- 19 years in business
- Targets 2 buyer segments
Starts at
$55/agent/month