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Desku
by Desku · Wilmington, USA
AI customer service software with a shared inbox, chatbot and support automation.
- Starting price
- On request
- Free trial / plan
- Free plan
- Start without a card
- Deployment
- Cloud
- Web
- App Advisor rating
- 4.3
- transparency & India fit
What is Desku?
Desku is helpdesk software from Desku, based in Wilmington, USA. AI customer service software with a shared inbox, chatbot and support automation.
Helpdesk software collects customer queries from email, chat, phone and social into one queue with ownership, SLAs and reporting. The Indian-specific question is usually WhatsApp: whether it is a first-class channel or an afterthought.
A free plan is available, with paid plans for growing teams. Beyond helpdesk software, Desku also covers workflow automation & integration, live chat & chatbot software, ai tools.
What works well
- +Free plan available to evaluate at zero cost
- +Covers more than one software category, reducing the number of tools you run
What to watch out for
- −Global vendor — check India-specific compliance (GST, TDS) and support hours before you commit
Best suited for: Startup · Small business · SMB
AI analysis of Desku
Analysing Desku — pricing, features, reviews and alternatives…
Generated by App Advisor's native engine from this listing's verified data — not a paid placement.
Desku features
Category-standard capabilities plus what Desku adds. Verify depth in a demo.
- Multi-channel ticketing (email, chat, phone, WhatsApp)
- SLA policies and escalations
- Knowledge base and self-service portal
- Automation and canned responses
- Agent collaboration and internal notes
- CSAT surveys
- Reporting and dashboards
- CRM and e-commerce integrations
- Free plan to start without a card
- AI-assisted workflows and suggestions
Desku pricing
Entry price
On request
Free plan, paid tiers for more users and features
How Desku charges. Plans scale with users or features. Annual billing is usually 15–25% cheaper than monthly, and GST is added on top of listed prices in India.
Read from the vendor's official website. Prices change — confirm on desku.io.
Specifications
- Category
- Helpdesk software, Workflow automation & integration, Live chat & chatbot software, AI tools
- Vendor
- Desku
- Headquarters
- Wilmington, USA
- Founded
- Not published
- Pricing model
- Freemium
- Starting price
- On request
- Deployment
- Cloud
- Platforms
- Web
- Best for
- Startup, Small business, SMB
- Made in India
- No
More software like Desku
Alternatives, the same vendor's other products and India-first picks.
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Desku — frequently asked questions
What is Desku?+
Desku is helpdesk software by Desku. AI customer service software with a shared inbox, chatbot and support automation.
How much does Desku cost?+
Desku has a free plan. Check the vendor's pricing page for current plans.
Does Desku offer a free trial or free plan?+
Yes — Desku offers a free plan you can start with.
Is Desku made in India?+
No. Desku is developed by Desku in Wilmington, USA.
Who is Desku best suited for?+
Desku suits startup, small business, smb buyers looking for helpdesk software with workflow automation & integration and live chat & chatbot software and ai tools.
What are the best alternatives to Desku?+
Popular alternatives in helpdesk software include Freshdesk, Zoho Desk, Freshservice. Use App Advisor's compare tool to see them side by side.
How is Desku deployed?+
Desku is available as a cloud (SaaS) product, with web access.
About Desku
Desku · Wilmington, USA · 1 product in our catalogue
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