Freshchat

by Freshworks · San Mateo, California · Since 2010

Messaging and chatbots for support.

Live chat & chatbot softwareMade in IndiaFree plan

Starting price: Free plan
Free trial / plan: Free plan; Start without a card
Deployment: Cloud; Web
App Advisor rating: 4.8; transparency & India fit

What is Freshchat?

Freshchat is live chat & chatbot software from Freshworks, an Indian company headquartered in San Mateo, California and has been building software since 2010. Messaging and chatbots for support.

Live chat and chatbot platforms add chat to websites and apps, automate answers with bots and route conversations to agents across WhatsApp, Instagram and web. Indian conversational-AI vendors are strong in vernacular and voice bots.

A free plan is available, with paid plans for growing teams. Because it is built in India, GST, INR pricing and local support hours are native rather than bolted on.

What works well

+Free plan available to evaluate at zero cost
+Built in India with GST-ready workflows and local support hours
+16 years in business — a mature, stable product

What to watch out for

−Feature depth for your specific workflow should still be verified in a demo

Best suited for: Startup · Small business · SMB

AI analysis of Freshchat

Analysing Freshchat — pricing, features, reviews and alternatives…

Generated by App Advisor's native engine from this listing's verified data — not a paid placement.

Freshchat features

Category-standard capabilities plus what Freshchat adds. Verify depth in a demo.

Website and in-app chat widget
AI chatbots trained on your content
WhatsApp, Instagram and Messenger channels
Shared team inbox
Proactive messages and triggers
Vernacular and voice bots
Handoff to agents and ticketing
Analytics
Free plan to start without a card
INR pricing and India-based support

Freshchat pricing

Entry price

Free plan

Free plan, paid tiers for more users and features

How Freshchat charges. Plans scale with users or features. Annual billing is usually 15–25% cheaper than monthly, and GST is added on top of listed prices in India.

Read from the vendor's official website. Prices change — confirm on freshworks.com.

Freshchat screenshots

Specifications

Category: Live chat & chatbot software
Vendor: Freshworks
Headquarters: San Mateo, California
Founded: 2010
Pricing model: Freemium
Starting price: Free plan
Deployment: Cloud
Platforms: Web
Best for: Startup, Small business, SMB
Made in India: Yes

₹2,399/mo

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Freshchat — frequently asked questions

What is Freshchat?+

Freshchat is live chat & chatbot software by Freshworks, an Indian company from San Mateo. Messaging and chatbots for support.

How much does Freshchat cost?+

Freshchat has a free plan. Check the vendor's pricing page for current plans.

Does Freshchat offer a free trial or free plan?+

Yes — Freshchat offers a free plan you can start with.

Is Freshchat made in India?+

Yes. Freshchat is built by Freshworks, headquartered in San Mateo, California.

Who is Freshchat best suited for?+

Freshchat suits startup, small business, smb buyers looking for live chat & chatbot software.

What are the best alternatives to Freshchat?+

Popular alternatives in live chat & chatbot software include Zoho SalesIQ, AiSensy, Engati Chat. Use App Advisor's compare tool to see them side by side.

How is Freshchat deployed?+

Freshchat is available as a cloud (SaaS) product, with web access.