Head to head · Live chat & chatbot software
Zoho SalesIQ vs Freshchat
Pricing, features, India readiness and rating compared. Zoho SalesIQ rates highest.
| Compare | Zoho SalesIQ | Freshchat |
|---|---|---|
| Category | Live chat & chatbot software | Live chat & chatbot software |
| Vendor | Zoho Corporation | Freshworks |
| Headquarters | Chennai, Tamil Nadu | San Mateo, California |
| Made in India | Yes | Yes |
| Starting price | Free plan | Free plan |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Published pricing | Yes | Yes |
| Deployment | cloud | cloud |
| Mobile apps | No | No |
| Founded | 1996 | 2010 |
| Best for | Startup, Small business, SMB | Startup, Small business, SMB |
| App Advisor rating | 4.8 / 5 | 4.8 / 5 |
Zoho SalesIQ: pros & cons
- +Free plan available to evaluate at zero cost
- +Built in India with GST-ready workflows and local support hours
- +30 years in business — a mature, stable product
- −Feature depth for your specific workflow should still be verified in a demo
Key features
- Website and in-app chat widget
- AI chatbots trained on your content
- WhatsApp, Instagram and Messenger channels
- Shared team inbox
- Proactive messages and triggers
- Vernacular and voice bots
Freshchat: pros & cons
- +Free plan available to evaluate at zero cost
- +Built in India with GST-ready workflows and local support hours
- +16 years in business — a mature, stable product
- −Feature depth for your specific workflow should still be verified in a demo
Key features
- Website and in-app chat widget
- AI chatbots trained on your content
- WhatsApp, Instagram and Messenger channels
- Shared team inbox
- Proactive messages and triggers
- Vernacular and voice bots
Get an instant demo
See Zoho SalesIQ live, with an App Advisor discount
Frequently asked questions
Which is better, Zoho SalesIQ or Freshchat?+
Zoho SalesIQ scores higher on App Advisor's rating (4.8/5) for pricing transparency, India readiness and maturity. The right choice depends on your workflow — request demos of both.
Is Zoho SalesIQ cheaper than Freshchat?+
Zoho SalesIQ starts at Free plan and Freshchat at Free plan. Compare per-user costs at your team size, and remember GST is added on top.
Can I switch from Zoho SalesIQ to Freshchat?+
Most live chat & chatbot software products import CSV or Excel data; check whether historical records, attachments and integrations move too before you switch.