Full cloud contact centre.
RecommendedMade in India
Starts at
₹1,500/mo
Customer Support & Communication
Best Contact center & cloud telephony in India (2026)
Contact-centre software runs inbound and outbound calling with IVR, ACD, dialler, recording and agent desktops, increasingly blended with chat and WhatsApp. Cloud telephony providers supply the numbers and minutes; several Indian vendors do both.
44 products compared20 made in India0 with a free plan
Top rated here
1Ozonetel Contact Center
Full cloud contact centre.
₹1,500/mo
Knowlarity SuperReceptionist
Virtual receptionist and IVR.
₹1,500/mo
MyOperator Contact Center
Call centre software.
₹2,499/mo
Tata Tele Smartflo CC
Cloud contact centre from Tata Tele.
On request
Kaleyra Contact Center
CPaaS-based contact centre.
On request
View
Virtual receptionist and IVR.
RecommendedMade in India
Starts at
₹1,500/mo
Call centre software.
Made in India
Starts at
₹2,499/mo
Cloud contact centre from Tata Tele.
Made in India
Starts at
On request
CPaaS-based contact centre.
Starts at
On request
Omnichannel contact centre on Exotel.
RecommendedMade in India
Starts at
On request
Telephony APIs from Ozonetel.
Made in India
Starts at
Pay as you go
Voice and SMS APIs.
Made in India
Starts at
Pay as you go
Cloud telephony APIs.
Made in India
Starts at
Pay as you go
Call monitoring and analytics for sales teams that track calls made from employees' mobile phones.
Made in IndiaBest valueMobile app
Starts at
₹175/mo
Cloud workforce management.
Starts at
₹800/mo
Toll-free numbers.
Made in India
Starts at
₹1,000/mo
Cloud contact centre from Airtel.
TrendingMade in India
Starts at
On request
Genesys in India.
Starts at
On request
Cloud contact centre.
Starts at
On request
Contact centre solutions.
Starts at
On request
BPO and CX services.
Made in India
Starts at
On request
BPO services.
Made in India
Starts at
On request
Outsourced contact centre.
Made in India
Starts at
On request
Cloud contact centre.
Starts at
On request
Customer lifecycle BPO.
Made in India
Starts at
On request
CX outsourcing.
Made in India
Starts at
On request
Outbound contact centre.
Starts at
On request
Conversation analytics.
Starts at
On request
Ordered by App Advisor rating. Nothing here is paid placement — see how we rate software.
How to choose contact center & cloud telephony
Check telecom compliance and DND scrubbing for outbound.
Compare per-minute pricing and number rental with seat costs.
Test call quality on your agents' internet, not the vendor's.
What to look for
- ✓ IVR and ACD routing
- ✓ Virtual and toll-free numbers
- ✓ Predictive and progressive diallers
- ✓ Call recording and QA
- ✓ Omnichannel agent desktop
- ✓ CRM screen-pop
- ✓ Workforce management
- ✓ Real-time dashboards
Get an instant demo
Let us arrange your demos, free
Contact center & cloud telephony — frequently asked questions
What is the difference between cloud telephony and contact center software?+
Cloud telephony provides numbers, IVR and routing; contact-centre software adds agent management, diallers, QA and omnichannel workflows on top.
Contact center & cloud telephony — popular searches
Related categories
Need help choosing?
Get a personalised contact center & cloud telephony shortlist
Tell us about your business and we send a shortlist with honest pros and cons, then arrange demos. Free — the vendor invoices you directly.