Kaleyra Contact Center

by Kaleyra · Milan, Italy · Since 1999

CPaaS-based contact centre.

Starting price: On request; Ask for a quote
Free trial / plan: Not advertised
Deployment: Cloud; Web
App Advisor rating: 4.5; transparency & India fit

What is Kaleyra Contact Center?

Kaleyra Contact Center is contact center & cloud telephony from Kaleyra, based in Milan, Italy and has been building software since 1999. CPaaS-based contact centre.

Contact-centre software runs inbound and outbound calling with IVR, ACD, dialler, recording and agent desktops, increasingly blended with chat and WhatsApp. Cloud telephony providers supply the numbers and minutes; several Indian vendors do both.

Pricing is quoted per organisation, so ask the vendor for a proposal that matches your size.

What works well

+27 years in business — a mature, stable product

What to watch out for

−Pricing is not published — expect a sales conversation before you see costs
−No permanently free plan
−Global vendor — check India-specific compliance (GST, TDS) and support hours before you commit

Best suited for: Mid-market · Enterprise

AI analysis of Kaleyra Contact Center

Analysing Kaleyra Contact Center — pricing, features, reviews and alternatives…

Generated by App Advisor's native engine from this listing's verified data — not a paid placement.

Kaleyra Contact Center features

Category-standard capabilities plus what Kaleyra Contact Center adds. Verify depth in a demo.

IVR and ACD routing
Virtual and toll-free numbers
Predictive and progressive diallers
Call recording and QA
Omnichannel agent desktop
CRM screen-pop
Workforce management
Real-time dashboards

Kaleyra Contact Center pricing

Entry price

On request

Quoted per organisation after a discovery call

How Kaleyra Contact Center charges. Kaleyra prices per organisation based on users, modules and implementation scope. Ask for a quote that includes onboarding, training and annual increases.

Read from the vendor's official website. Prices change — confirm on kaleyra.com.

Specifications

Category: Contact center & cloud telephony
Vendor: Kaleyra
Headquarters: Milan, Italy
Founded: 1999
Pricing model: Quote-based
Starting price: On request
Deployment: Cloud
Platforms: Web
Best for: Mid-market, Enterprise
Made in India: No

Pay as you go

View

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Compare all Kaleyra Contact Center alternatives with pricing →

Kaleyra Contact Center — frequently asked questions

What is Kaleyra Contact Center?+

Kaleyra Contact Center is contact center & cloud telephony by Kaleyra. CPaaS-based contact centre.

How much does Kaleyra Contact Center cost?+

Kaleyra Contact Center does not publish a price list; pricing is quoted per organisation. Request a demo through App Advisor and we will ask the vendor for a written quote.

Does Kaleyra Contact Center offer a free trial or free plan?+

Kaleyra Contact Center does not advertise a free plan; ask the vendor for a trial or a guided demo.

Is Kaleyra Contact Center made in India?+

No. Kaleyra Contact Center is developed by Kaleyra in Milan, Italy, though it is used by Indian businesses.

Who is Kaleyra Contact Center best suited for?+

Kaleyra Contact Center suits mid-market, enterprise buyers looking for contact center & cloud telephony.

What are the best alternatives to Kaleyra Contact Center?+

Popular alternatives in contact center & cloud telephony include Ozonetel Contact Center, Knowlarity SuperReceptionist, MyOperator Contact Center. Use App Advisor's compare tool to see them side by side.

How is Kaleyra Contact Center deployed?+

Kaleyra Contact Center is available as a cloud (SaaS) product, with web access.