Full cloud contact centre.
RecommendedMade in India
Starts at
₹1,500/mo
Customer Support & Communication · Contact center & cloud telephony
Best cloud call centre software in India (2026)
Cloud call centre software sits inside Contact center & cloud telephony, so the shortlist below is drawn from that catalogue and ranked for Indian buyers. Cloud-deployed options only, so there is nothing to install on a server you have to maintain.
44 products compared20 made in Indiafrom ₹175/mo
Cloud call centre software products
View
Virtual receptionist and IVR.
RecommendedMade in India
Starts at
₹1,500/mo
Call centre software.
Made in India
Starts at
₹2,499/mo
Cloud contact centre from Tata Tele.
Made in India
Starts at
On request
CPaaS-based contact centre.
Starts at
On request
Omnichannel contact centre on Exotel.
RecommendedMade in India
Starts at
On request
Telephony APIs from Ozonetel.
Made in India
Starts at
Pay as you go
Voice and SMS APIs.
Made in India
Starts at
Pay as you go
Cloud telephony APIs.
Made in India
Starts at
Pay as you go
Call monitoring and analytics for sales teams that track calls made from employees' mobile phones.
Made in IndiaBest valueMobile app
Starts at
₹175/mo
Cloud workforce management.
Starts at
₹800/mo
Toll-free numbers.
Made in India
Starts at
₹1,000/mo
Cloud contact centre from Airtel.
TrendingMade in India
Starts at
On request
Genesys in India.
Starts at
On request
Cloud contact centre.
Starts at
On request
Contact centre solutions.
Starts at
On request
BPO and CX services.
Made in India
Starts at
On request
BPO services.
Made in India
Starts at
On request
Outsourced contact centre.
Made in India
Starts at
On request
Cloud contact centre.
Starts at
On request
Customer lifecycle BPO.
Made in India
Starts at
On request
CX outsourcing.
Made in India
Starts at
On request
Outbound contact centre.
Starts at
On request
Conversation analytics.
Starts at
On request
See all 44 contact center & cloud telephony products
What cloud call centre software should do
- IVR and ACD routing
- Virtual and toll-free numbers
- Predictive and progressive diallers
- Call recording and QA
- Omnichannel agent desktop
- CRM screen-pop
- Workforce management
- Real-time dashboards
How to choose cloud call centre software
Check telecom compliance and DND scrubbing for outbound.
Compare per-minute pricing and number rental with seat costs.
Test call quality on your agents' internet, not the vendor's.
BudgetEntry pricing starts at ₹175/month in this list.
India fit20 of 44 are built in India, with GST and rupee billing handled natively.
Try before you buy0 products have a free plan you can run a real month on.
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Cloud call centre software — frequently asked questions
Which cloud call centre software is best in India?+
On App Advisor's ranking, Ozonetel Contact Center, Knowlarity SuperReceptionist, MyOperator Contact Center lead this list of 44 products. "Best" depends on your size and workflow, so use the shortlist tool with your budget and team size rather than taking a ranking at face value.
How much does cloud call centre software cost?+
Published pricing in this list starts at ₹175 per month. 0 of the 44 products have a free plan. Products sold only on request show "On request" — we never estimate a price a vendor has not published.
Is there cloud call centre software made in India?+
20 of the 44 products listed are built in India. That usually means GST, TDS and UPI are handled natively, support runs in Indian hours and invoices come in rupees.
What is the difference between cloud telephony and contact center software?+
Cloud telephony provides numbers, IVR and routing; contact-centre software adds agent management, diallers, QA and omnichannel workflows on top.
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