Voice in Sprinklr Service.
Starts at
On request
Customer Support & Communication
Best Contact center & cloud telephony in India (2026)
Contact-centre software runs inbound and outbound calling with IVR, ACD, dialler, recording and agent desktops, increasingly blended with chat and WhatsApp. Cloud telephony providers supply the numbers and minutes; several Indian vendors do both.
44 products compared20 made in India0 with a free plan
Top rated here
1
Ozonetel Contact Center
Full cloud contact centre.
₹1,500/mo
Knowlarity SuperReceptionist
Virtual receptionist and IVR.
₹1,500/mo
MyOperator Contact Center
Call centre software.
₹2,499/mo
Tata Tele Smartflo CC
Cloud contact centre from Tata Tele.
On request
Kaleyra Contact Center
CPaaS-based contact centre.
On request
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Workforce engagement management.
Starts at
On request
Cloud telephony suite with IVR, auto-dialer, softphone, call analytics and WhatsApp API.
Made in India
Starts at
On request
Kochi-based cloud telephony platform covering IVR, business phone systems and WhatsApp messaging.
Made in India
Starts at
On request
Contact centre software from HoduSoft alongside its multi-tenant IP PBX and voice broadcasting tools.
Made in India
Starts at
On request
DoT-licensed virtual network operator offering cloud PBX, contact centre, voice bots and APIs.
Made in India
Starts at
₹999/year (PBX plan)
Contact centre and WFM.
Starts at
On request
BPO with Indian operations.
Starts at
On request
Real-time agent guidance.
Starts at
On request
Contact centre AI.
AI powered
Starts at
On request
AI for contact centres.
AI powered
Starts at
On request
Workforce management for support.
Starts at
On request
Global BPO.
Starts at
On request
CX services.
Starts at
On request
Contact centre intelligence with Indian founders.
AI powered
Starts at
On request
Support workforce management.
Starts at
On request
Virtual business phone service with call forwarding, business texting and month-to-month billing.
Starts at
$19/month (Basic, 1 user; $5 per additional user)
Cloud phone system for sales and support teams with call routing, recording and CRM integrations.
Starts at
$24/month billed annually (Plus)
Cloud contact centre with power dialer, SMS and unlimited agent minutes that integrates with CRMs.
Starts at
$30/agent/month (iPro + AI, monthly)
Cloud business phone and contact system with AI features, priced per user by team size and term.
AI powered
Starts at
$19.99/user/month (Essentials, 25-99 users, annual)
Ordered by App Advisor rating. Nothing here is paid placement — see how we rate software.
How to choose contact center & cloud telephony
Check telecom compliance and DND scrubbing for outbound.
Compare per-minute pricing and number rental with seat costs.
Test call quality on your agents' internet, not the vendor's.
What to look for
- ✓ IVR and ACD routing
- ✓ Virtual and toll-free numbers
- ✓ Predictive and progressive diallers
- ✓ Call recording and QA
- ✓ Omnichannel agent desktop
- ✓ CRM screen-pop
- ✓ Workforce management
- ✓ Real-time dashboards
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Contact center & cloud telephony — frequently asked questions
What is the difference between cloud telephony and contact center software?+
Cloud telephony provides numbers, IVR and routing; contact-centre software adds agent management, diallers, QA and omnichannel workflows on top.
Contact center & cloud telephony — popular searches
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