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DigitalGenius
by DigitalGenius, Ltd. · London, United Kingdom
AI agent for ecommerce customer service that resolves order and returns queries.
- Starting price
- On request
- Ask for a quote
- Free trial / plan
- Not advertised
- Deployment
- Cloud
- Web
- App Advisor rating
- 3.9
- transparency & India fit
What is DigitalGenius?
DigitalGenius is helpdesk software from DigitalGenius, Ltd., based in London, United Kingdom. AI agent for ecommerce customer service that resolves order and returns queries.
Helpdesk software collects customer queries from email, chat, phone and social into one queue with ownership, SLAs and reporting. The Indian-specific question is usually WhatsApp: whether it is a first-class channel or an afterthought.
Pricing is quoted per organisation, so ask the vendor for a proposal that matches your size. Beyond helpdesk software, DigitalGenius also covers ai tools.
What works well
- +Covers more than one software category, reducing the number of tools you run
What to watch out for
- −Pricing is not published — expect a sales conversation before you see costs
- −No permanently free plan
- −Global vendor — check India-specific compliance (GST, TDS) and support hours before you commit
Best suited for: Mid-market · Enterprise
AI analysis of DigitalGenius
Analysing DigitalGenius — pricing, features, reviews and alternatives…
Generated by App Advisor's native engine from this listing's verified data — not a paid placement.
DigitalGenius features
Category-standard capabilities plus what DigitalGenius adds. Verify depth in a demo.
- Multi-channel ticketing (email, chat, phone, WhatsApp)
- SLA policies and escalations
- Knowledge base and self-service portal
- Automation and canned responses
- Agent collaboration and internal notes
- CSAT surveys
- Reporting and dashboards
- CRM and e-commerce integrations
- AI-assisted workflows and suggestions
DigitalGenius pricing
Entry price
On request
Quoted per organisation after a discovery call
How DigitalGenius charges. DigitalGenius, Ltd. prices per organisation based on users, modules and implementation scope. Ask for a quote that includes onboarding, training and annual increases.
Read from the vendor's official website. Prices change — confirm on digitalgenius.com.
Specifications
- Category
- Helpdesk software, AI tools
- Vendor
- DigitalGenius, Ltd.
- Headquarters
- London, United Kingdom
- Founded
- Not published
- Pricing model
- Quote-based
- Starting price
- On request
- Deployment
- Cloud
- Platforms
- Web
- Best for
- Mid-market, Enterprise
- Made in India
- No
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DigitalGenius — frequently asked questions
What is DigitalGenius?+
DigitalGenius is helpdesk software by DigitalGenius, Ltd.. AI agent for ecommerce customer service that resolves order and returns queries.
How much does DigitalGenius cost?+
DigitalGenius is priced on request. Request a demo through App Advisor and we will ask the vendor for a written quote.
Does DigitalGenius offer a free trial or free plan?+
DigitalGenius does not advertise a free plan; ask the vendor for a trial or a guided demo.
Is DigitalGenius made in India?+
No. DigitalGenius is developed by DigitalGenius, Ltd. in London, United Kingdom.
Who is DigitalGenius best suited for?+
DigitalGenius suits mid-market, enterprise buyers looking for helpdesk software with ai tools.
What are the best alternatives to DigitalGenius?+
Popular alternatives in helpdesk software include Freshdesk, Zoho Desk, Freshservice. Use App Advisor's compare tool to see them side by side.
How is DigitalGenius deployed?+
DigitalGenius is available as a cloud (SaaS) product, with web access.
About DigitalGenius, Ltd.
DigitalGenius, Ltd. · London, United Kingdom · 1 product in our catalogue
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