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OTRS
by OTRS GmbH · Oberursel, Germany
Software for customer service, IT service management and security incident ticketing.
- Starting price
- On request
- Ask for a quote
- Free trial / plan
- Not advertised
- Deployment
- Cloud
- Web
- App Advisor rating
- 3.9
- transparency & India fit
What is OTRS?
OTRS is helpdesk software from OTRS GmbH, based in Oberursel, Germany. Software for customer service, IT service management and security incident ticketing.
Helpdesk software collects customer queries from email, chat, phone and social into one queue with ownership, SLAs and reporting. The Indian-specific question is usually WhatsApp: whether it is a first-class channel or an afterthought.
Pricing is quoted per organisation, so ask the vendor for a proposal that matches your size.
What works well
What to watch out for
- −Pricing is not published — expect a sales conversation before you see costs
- −No permanently free plan
- −Global vendor — check India-specific compliance (GST, TDS) and support hours before you commit
Best suited for: Mid-market · Enterprise
AI analysis of OTRS
Analysing OTRS — pricing, features, reviews and alternatives…
Generated by App Advisor's native engine from this listing's verified data — not a paid placement.
OTRS features
Category-standard capabilities plus what OTRS adds. Verify depth in a demo.
- Multi-channel ticketing (email, chat, phone, WhatsApp)
- SLA policies and escalations
- Knowledge base and self-service portal
- Automation and canned responses
- Agent collaboration and internal notes
- CSAT surveys
- Reporting and dashboards
- CRM and e-commerce integrations
OTRS pricing
Entry price
On request
Quoted per organisation after a discovery call
How OTRS charges. OTRS GmbH prices per organisation based on users, modules and implementation scope. Ask for a quote that includes onboarding, training and annual increases.
Read from the vendor's official website. Prices change — confirm on otrs.com.
Specifications
- Category
- Helpdesk software
- Vendor
- OTRS GmbH
- Headquarters
- Oberursel, Germany
- Founded
- Not published
- Pricing model
- Quote-based
- Starting price
- On request
- Deployment
- Cloud
- Platforms
- Web
- Best for
- Mid-market, Enterprise
- Made in India
- No
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OTRS — frequently asked questions
What is OTRS?+
OTRS is helpdesk software by OTRS GmbH. Software for customer service, IT service management and security incident ticketing.
How much does OTRS cost?+
OTRS is priced on request. Request a demo through App Advisor and we will ask the vendor for a written quote.
Does OTRS offer a free trial or free plan?+
OTRS does not advertise a free plan; ask the vendor for a trial or a guided demo.
Is OTRS made in India?+
No. OTRS is developed by OTRS GmbH in Oberursel, Germany.
Who is OTRS best suited for?+
OTRS suits mid-market, enterprise buyers looking for helpdesk software.
What are the best alternatives to OTRS?+
Popular alternatives in helpdesk software include Freshdesk, Zoho Desk, Freshservice. Use App Advisor's compare tool to see them side by side.
How is OTRS deployed?+
OTRS is available as a cloud (SaaS) product, with web access.
About OTRS GmbH
OTRS GmbH · Oberursel, Germany · 1 product in our catalogue
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