RecommendedFeatured
Starts at
Free plan
- Starting price
- On request
- Free trial / plan
- Free trial
- Deployment
- Cloud
- Web
- App Advisor rating
- 3.9
- transparency & India fit
What is Thena?
Thena is helpdesk software from Thena, based in San Francisco, USA. AI customer support for B2B teams across Slack, email and chat.
Helpdesk software collects customer queries from email, chat, phone and social into one queue with ownership, SLAs and reporting. The Indian-specific question is usually WhatsApp: whether it is a first-class channel or an afterthought.
Pricing is quoted per organisation, so ask the vendor for a proposal that matches your size. Beyond helpdesk software, Thena also covers ai tools.
What works well
- +Covers more than one software category, reducing the number of tools you run
What to watch out for
- −No permanently free plan
- −Global vendor — check India-specific compliance (GST, TDS) and support hours before you commit
Best suited for: Small business · SMB · Mid-market
AI analysis of Thena
Analysing Thena — pricing, features, reviews and alternatives…
Generated by App Advisor's native engine from this listing's verified data — not a paid placement.
Thena features
Category-standard capabilities plus what Thena adds. Verify depth in a demo.
- Multi-channel ticketing (email, chat, phone, WhatsApp)
- SLA policies and escalations
- Knowledge base and self-service portal
- Automation and canned responses
- Agent collaboration and internal notes
- CSAT surveys
- Reporting and dashboards
- CRM and e-commerce integrations
- AI-assisted workflows and suggestions
Thena pricing
Entry price
On request
Published subscription pricing, taxes extra
How Thena charges. Plans scale with users or features. Annual billing is usually 15–25% cheaper than monthly, and GST is added on top of listed prices in India.
Read from the vendor's official website. Prices change — confirm on thena.ai.
Specifications
- Category
- Helpdesk software, AI tools
- Vendor
- Thena
- Headquarters
- San Francisco, USA
- Founded
- Not published
- Pricing model
- Subscription
- Starting price
- On request
- Deployment
- Cloud
- Platforms
- Web
- Best for
- Small business, SMB, Mid-market
- Made in India
- No
More software like Thena
Alternatives, the same vendor's other products and India-first picks.
Compare all Thena alternatives with pricing →
Thena — frequently asked questions
What is Thena?+
Thena is helpdesk software by Thena. AI customer support for B2B teams across Slack, email and chat.
How much does Thena cost?+
Thena is a paid product. Check Thena's official pricing page for current plans, or request a quote through App Advisor.
Does Thena offer a free trial or free plan?+
App Advisor's listing records a free trial for Thena. Confirm the current trial terms on Thena's official site.
Is Thena made in India?+
No. Thena is developed by Thena in San Francisco, USA.
Who is Thena best suited for?+
Thena suits small business, smb, mid-market buyers looking for helpdesk software with ai tools.
What are the best alternatives to Thena?+
Popular alternatives in helpdesk software include Freshdesk, Zoho Desk, Freshservice. Use App Advisor's compare tool to see them side by side.
How is Thena deployed?+
Thena is available as a cloud (SaaS) product, with web access.
About Thena
Thena · San Francisco, USA · 1 product in our catalogue
Get an instant demo