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HaloITSM
by Halo Service Solutions Ltd · Falkirk, United Kingdom
IT service management and workflow automation platform for enterprise service desks.
- Starting price
- On request
- Ask for a quote
- Free trial / plan
- Not advertised
- Deployment
- Cloud
- Web
- App Advisor rating
- 4.0
- transparency & India fit
What is HaloITSM?
HaloITSM is helpdesk software from Halo Service Solutions Ltd, based in Falkirk, United Kingdom. IT service management and workflow automation platform for enterprise service desks.
Helpdesk software collects customer queries from email, chat, phone and social into one queue with ownership, SLAs and reporting. The Indian-specific question is usually WhatsApp: whether it is a first-class channel or an afterthought.
Pricing is quoted per organisation, so ask the vendor for a proposal that matches your size. Beyond helpdesk software, HaloITSM also covers workflow automation & integration, it service management & asset tracking.
What works well
- +Covers more than one software category, reducing the number of tools you run
What to watch out for
- −Pricing is not published — expect a sales conversation before you see costs
- −No permanently free plan
- −Global vendor — check India-specific compliance (GST, TDS) and support hours before you commit
Best suited for: Mid-market · Enterprise
AI analysis of HaloITSM
Analysing HaloITSM — pricing, features, reviews and alternatives…
Generated by App Advisor's native engine from this listing's verified data — not a paid placement.
HaloITSM features
Category-standard capabilities plus what HaloITSM adds. Verify depth in a demo.
- Multi-channel ticketing (email, chat, phone, WhatsApp)
- SLA policies and escalations
- Knowledge base and self-service portal
- Automation and canned responses
- Agent collaboration and internal notes
- CSAT surveys
- Reporting and dashboards
- CRM and e-commerce integrations
HaloITSM pricing
Entry price
On request
Quoted per organisation after a discovery call
How HaloITSM charges. Halo Service Solutions Ltd prices per organisation based on users, modules and implementation scope. Ask for a quote that includes onboarding, training and annual increases.
Read from the vendor's official website. Prices change — confirm on haloitsm.com.
Specifications
- Category
- Helpdesk software, Workflow automation & integration, IT service management & asset tracking
- Vendor
- Halo Service Solutions Ltd
- Headquarters
- Falkirk, United Kingdom
- Founded
- Not published
- Pricing model
- Quote-based
- Starting price
- On request
- Deployment
- Cloud
- Platforms
- Web
- Best for
- Mid-market, Enterprise
- Made in India
- No
More software like HaloITSM
Alternatives, the same vendor's other products and India-first picks.
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HaloITSM — frequently asked questions
What is HaloITSM?+
HaloITSM is helpdesk software by Halo Service Solutions Ltd. IT service management and workflow automation platform for enterprise service desks.
How much does HaloITSM cost?+
HaloITSM is priced on request. Request a demo through App Advisor and we will ask the vendor for a written quote.
Does HaloITSM offer a free trial or free plan?+
HaloITSM does not advertise a free plan; ask the vendor for a trial or a guided demo.
Is HaloITSM made in India?+
No. HaloITSM is developed by Halo Service Solutions Ltd in Falkirk, United Kingdom.
Who is HaloITSM best suited for?+
HaloITSM suits mid-market, enterprise buyers looking for helpdesk software with workflow automation & integration and it service management & asset tracking.
What are the best alternatives to HaloITSM?+
Popular alternatives in helpdesk software include Freshdesk, Zoho Desk, Freshservice. Use App Advisor's compare tool to see them side by side.
How is HaloITSM deployed?+
HaloITSM is available as a cloud (SaaS) product, with web access.
About Halo Service Solutions Ltd
Halo Service Solutions Ltd · Falkirk, United Kingdom · 1 product in our catalogue
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