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Helpdesk software · Alternatives
HaloITSM is a helpdesk software product from Halo Service Solutions Ltd, Falkirk, priced at On request. We compared 20 alternatives on published price, free plan, platforms and made-in-India support: 1 have a free plan, 9 are built in India, and 1 start cheaper or free.
Quick answer
The closest alternatives to HaloITSM are Freshdesk (Free plan), Jitbit Helpdesk ($29/month (Freelancer, 1 agent); $24.92/month billed annually), ServiceNow CSM (On request), Kapture CX (On request) and Ameyo Omni (On request). Freshdesk is the top-ranked option with a free plan.
There is no free plan
HaloITSM has no free tier. 1 alternatives do, which lets you test with real data before you pay.
Indian support and GST
HaloITSM is built in United Kingdom. 9 alternatives are made in India, where GST, TDS and UPI are usually handled natively and support runs on IST.
Ranked by how closely each product matches HaloITSM's category, pricing model, platforms and business size, then by rating. Prices exclude GST.
| # | Software | Starting price | Free plan | Platforms | Made in India | Rating | Compare |
|---|---|---|---|---|---|---|---|
| — | HaloITSM (current) | On request | No | Web | No | 4/5 | — |
| 1 |  Freshdesk | Free plan | Yes | Web | Yes | 4.8/5 | |
| 2 |  Jitbit Helpdesk | $29/month (Freelancer, 1 agent); $24.92/month billed annually | No | Web | No | 3.9/5 | |
| 3 |  ServiceNow CSM | On request | No | Web | No | 4.3/5 | |
| 4 |  Kapture CX | On request | No | Web | Yes | 4.4/5 | |
| 5 |  Ameyo Omni | On request | No | Web | Yes | 4.3/5 | |
| 6 |  Servion | On request | No | Web | Yes | 4.3/5 | |
| 7 |  C-Zentrix | On request | No | Web | Yes | 4.2/5 | |
| 8 |  Teckinfo InterDialog | On request | No | Web | Yes | 4.2/5 | |
| 9 |  Aria Telecom | On request | No | Web | Yes | 4.2/5 | |
| 10 |  Gladly | On request | No | Web | No | 4.1/5 | |
| 11 |  Verint | On request | No | Web | No | 4.1/5 | |
| 12 |  Sprinklr Service | On request | No | Web | No | 4.1/5 | |
| 13 |  Kustomer | On request | No | Web | No | 4.1/5 | |
| 14 |  Voxtron | On request | No | Web | Yes | 4.2/5 | |
| 15 |  Drishti-Soft (Ameyo) | On request | No | Web | Yes | 4.2/5 | |
| 16 |  NICE CXone | On request | No | Web | No | 4.1/5 | |
| 17 |  Genesys Cloud | On request | No | Web | No | 4.1/5 | |
| 18 |  Five9 | On request | No | Web | No | 4.1/5 | |
| 19 |  Avaya | On request | No | Web | No | 4.1/5 | |
| 20 |  Cisco Webex Contact Center | On request | No | Web | No | 4.1/5 |
Freshworks · San Mateo · Helpdesk software · 4.8/5
Cloud helpdesk with ticketing, automation and a free tier, built in Chennai.
Free plan
Free plan available
Compared with HaloITSM
Key features
Jitbit · Helpdesk software · 3.9/5
Email-first ticketing system with automation, offered as SaaS or a self-hosted install for IT teams.
$29/month (Freelancer, 1 agent); $24.92/month billed annually
Free trial
ServiceNow · Santa Clara · Helpdesk software · 4.3/5
Enterprise customer service management.
On request
Quote-based
Kapture · Bengaluru · Helpdesk software · 4.4/5
Enterprise customer support platform built in Bengaluru.
On request
Quote-based
Compared with HaloITSM
On request
Quote-based
Compared with HaloITSM
Servion Global Solutions · Chennai · Helpdesk software · 4.3/5
CX and contact centre solutions.
On request
Quote-based
Compared with HaloITSM
C-Zentrix (Teckinfo) · New Delhi · Helpdesk software · 4.2/5
Contact centre software built in Delhi.
On request
Quote-based
Compared with HaloITSM
Teckinfo Solutions · New Delhi · Helpdesk software · 4.2/5
Dialler and contact centre software.
On request
Quote-based
Compared with HaloITSM
On request
Quote-based
Compared with HaloITSM
On request
Quote-based
The closest matches to HaloITSM on App Advisor are Freshdesk (Free plan), Jitbit Helpdesk ($29/month (Freelancer, 1 agent); $24.92/month billed annually), ServiceNow CSM (On request). They are ranked by how closely their category, pricing model, platforms and target business size match HaloITSM, then by rating. The best choice depends on your team size and budget.
Yes. 1 of the 20 alternatives listed have a free plan or are free: Freshdesk (Free plan). Free plans usually cap users, records or transactions, so check the limits against your monthly volume.
Yes. 9 alternatives are built in India, including Freshdesk (Free plan), Kapture CX (On request), Ameyo Omni (On request). Indian products usually handle GST, TDS and UPI natively and bill in rupees.
Freshdesk is the closest match to HaloITSM in our catalogue. Key differences: Has a free plan — HaloITSM does not; Built in India (San Mateo). Compare them side by side before you book a demo.
Every product listed sits in helpdesk software or a category HaloITSM also covers, and Halo Service Solutions Ltd's own products are excluded. Prices, free plans and platforms come from each vendor's official website. App Advisor does not sell any of this software.
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