RecommendedFeatured
Starts at
Free plan
- Starting price
- On request
- Ask for a quote
- Free trial / plan
- Not advertised
- Deployment
- Cloud
- Web
- App Advisor rating
- 4.1
- transparency & India fit
What is NICE CXone?
NICE CXone is helpdesk software from NICE, based in Hoboken, United States and has been building software since 1986. Cloud contact centre.
Helpdesk software collects customer queries from email, chat, phone and social into one queue with ownership, SLAs and reporting. The Indian-specific question is usually WhatsApp: whether it is a first-class channel or an afterthought.
Pricing is quoted per organisation, so ask the vendor for a proposal that matches your size.
What works well
- +40 years in business — a mature, stable product
What to watch out for
- −Pricing is not published — expect a sales conversation before you see costs
- −No permanently free plan
- −Global vendor — check India-specific compliance (GST, TDS) and support hours before you commit
Best suited for: Mid-market · Enterprise
AI analysis of NICE CXone
Analysing NICE CXone — pricing, features, reviews and alternatives…
Generated by App Advisor's native engine from this listing's verified data — not a paid placement.
NICE CXone features
Category-standard capabilities plus what NICE CXone adds. Verify depth in a demo.
- Multi-channel ticketing (email, chat, phone, WhatsApp)
- SLA policies and escalations
- Knowledge base and self-service portal
- Automation and canned responses
- Agent collaboration and internal notes
- CSAT surveys
- Reporting and dashboards
- CRM and e-commerce integrations
NICE CXone pricing
Entry price
On request
Quoted per organisation after a discovery call
How NICE CXone charges. NICE prices per organisation based on users, modules and implementation scope. Ask for a quote that includes onboarding, training and annual increases.
Read from the vendor's official website. Prices change — confirm on nice.com.
Specifications
- Category
- Helpdesk software
- Vendor
- NICE
- Headquarters
- Hoboken, United States
- Founded
- 1986
- Pricing model
- Quote-based
- Starting price
- On request
- Deployment
- Cloud
- Platforms
- Web
- Best for
- Mid-market, Enterprise
- Made in India
- No
More software like NICE CXone
Alternatives, the same vendor's other products and India-first picks.
Compare all NICE CXone alternatives with pricing →
NICE CXone — frequently asked questions
What is NICE CXone?+
NICE CXone is helpdesk software by NICE. Cloud contact centre.
How much does NICE CXone cost?+
NICE CXone does not publish a price list; pricing is quoted per organisation. Request a demo through App Advisor and we will ask the vendor for a written quote.
Does NICE CXone offer a free trial or free plan?+
NICE CXone does not advertise a free plan; ask the vendor for a trial or a guided demo.
Is NICE CXone made in India?+
No. NICE CXone is developed by NICE in Hoboken, United States, though it is used by Indian businesses.
Who is NICE CXone best suited for?+
NICE CXone suits mid-market, enterprise buyers looking for helpdesk software.
What are the best alternatives to NICE CXone?+
Popular alternatives in helpdesk software include Freshdesk, Zoho Desk, Freshservice. Use App Advisor's compare tool to see them side by side.
How is NICE CXone deployed?+
NICE CXone is available as a cloud (SaaS) product, with web access.
About NICE
NICE · Hoboken, United States · Founded 1986 · 1 product in our catalogue
Get an instant demo