RecommendedFeatured
Starts at
Free plan
- Starting price
- On request
- Ask for a quote
- Free trial / plan
- Not advertised
- Deployment
- Cloud
- Web
- App Advisor rating
- 4.1
- transparency & India fit
What is Five9?
Five9 is helpdesk software from Five9, based in San Ramon, United States and has been building software since 2001. Cloud contact centre.
Helpdesk software collects customer queries from email, chat, phone and social into one queue with ownership, SLAs and reporting. The Indian-specific question is usually WhatsApp: whether it is a first-class channel or an afterthought.
Pricing is quoted per organisation, so ask the vendor for a proposal that matches your size.
What works well
- +25 years in business — a mature, stable product
What to watch out for
- −Pricing is not published — expect a sales conversation before you see costs
- −No permanently free plan
- −Global vendor — check India-specific compliance (GST, TDS) and support hours before you commit
Best suited for: Mid-market · Enterprise
AI analysis of Five9
Analysing Five9 — pricing, features, reviews and alternatives…
Generated by App Advisor's native engine from this listing's verified data — not a paid placement.
Five9 features
Category-standard capabilities plus what Five9 adds. Verify depth in a demo.
- Multi-channel ticketing (email, chat, phone, WhatsApp)
- SLA policies and escalations
- Knowledge base and self-service portal
- Automation and canned responses
- Agent collaboration and internal notes
- CSAT surveys
- Reporting and dashboards
- CRM and e-commerce integrations
Five9 pricing
Entry price
On request
Quoted per organisation after a discovery call
How Five9 charges. Five9 prices per organisation based on users, modules and implementation scope. Ask for a quote that includes onboarding, training and annual increases.
Read from the vendor's official website. Prices change — confirm on five9.com.
Specifications
- Category
- Helpdesk software
- Vendor
- Five9
- Headquarters
- San Ramon, United States
- Founded
- 2001
- Pricing model
- Quote-based
- Starting price
- On request
- Deployment
- Cloud
- Platforms
- Web
- Best for
- Mid-market, Enterprise
- Made in India
- No
More software like Five9
Alternatives, the same vendor's other products and India-first picks.
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Five9 — frequently asked questions
What is Five9?+
Five9 is helpdesk software by Five9. Cloud contact centre.
How much does Five9 cost?+
Five9 does not publish a price list; pricing is quoted per organisation. Request a demo through App Advisor and we will ask the vendor for a written quote.
Does Five9 offer a free trial or free plan?+
Five9 does not advertise a free plan; ask the vendor for a trial or a guided demo.
Is Five9 made in India?+
No. Five9 is developed by Five9 in San Ramon, United States, though it is used by Indian businesses.
Who is Five9 best suited for?+
Five9 suits mid-market, enterprise buyers looking for helpdesk software.
What are the best alternatives to Five9?+
Popular alternatives in helpdesk software include Freshdesk, Zoho Desk, Freshservice. Use App Advisor's compare tool to see them side by side.
How is Five9 deployed?+
Five9 is available as a cloud (SaaS) product, with web access.
About Five9
Five9 · San Ramon, United States · Founded 2001 · 1 product in our catalogue
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