RecommendedFeatured
Starts at
Free plan
- Starting price
- On request
- Ask for a quote
- Free trial / plan
- Not advertised
- Deployment
- Cloud
- Web
- App Advisor rating
- 4.1
- transparency & India fit
What is Verint?
Verint is helpdesk software from Verint, based in Melville, United States and has been building software since 1994. Customer engagement platform.
Helpdesk software collects customer queries from email, chat, phone and social into one queue with ownership, SLAs and reporting. The Indian-specific question is usually WhatsApp: whether it is a first-class channel or an afterthought.
Pricing is quoted per organisation, so ask the vendor for a proposal that matches your size.
What works well
- +32 years in business — a mature, stable product
What to watch out for
- −Pricing is not published — expect a sales conversation before you see costs
- −No permanently free plan
- −Global vendor — check India-specific compliance (GST, TDS) and support hours before you commit
Best suited for: Mid-market · Enterprise
AI analysis of Verint
Analysing Verint — pricing, features, reviews and alternatives…
Generated by App Advisor's native engine from this listing's verified data — not a paid placement.
Verint features
Category-standard capabilities plus what Verint adds. Verify depth in a demo.
- Multi-channel ticketing (email, chat, phone, WhatsApp)
- SLA policies and escalations
- Knowledge base and self-service portal
- Automation and canned responses
- Agent collaboration and internal notes
- CSAT surveys
- Reporting and dashboards
- CRM and e-commerce integrations
Verint pricing
Entry price
On request
Quoted per organisation after a discovery call
How Verint charges. Verint prices per organisation based on users, modules and implementation scope. Ask for a quote that includes onboarding, training and annual increases.
Read from the vendor's official website. Prices change — confirm on verint.com.
Specifications
- Category
- Helpdesk software
- Vendor
- Verint
- Headquarters
- Melville, United States
- Founded
- 1994
- Pricing model
- Quote-based
- Starting price
- On request
- Deployment
- Cloud
- Platforms
- Web
- Best for
- Mid-market, Enterprise
- Made in India
- No
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Alternatives, the same vendor's other products and India-first picks.
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Verint — frequently asked questions
What is Verint?+
Verint is helpdesk software by Verint. Customer engagement platform.
How much does Verint cost?+
Verint does not publish a price list; pricing is quoted per organisation. Request a demo through App Advisor and we will ask the vendor for a written quote.
Does Verint offer a free trial or free plan?+
Verint does not advertise a free plan; ask the vendor for a trial or a guided demo.
Is Verint made in India?+
No. Verint is developed by Verint in Melville, United States, though it is used by Indian businesses.
Who is Verint best suited for?+
Verint suits mid-market, enterprise buyers looking for helpdesk software.
What are the best alternatives to Verint?+
Popular alternatives in helpdesk software include Freshdesk, Zoho Desk, Freshservice. Use App Advisor's compare tool to see them side by side.
How is Verint deployed?+
Verint is available as a cloud (SaaS) product, with web access.
About Verint
Verint · Melville, United States · Founded 1994 · 1 product in our catalogue
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