RecommendedFeatured
Starts at
Free plan
- Starting price
- On request
- Ask for a quote
- Free trial / plan
- Not advertised
- Deployment
- Cloud
- Web
- App Advisor rating
- 4.1
- transparency & India fit
What is Gladly?
Gladly is helpdesk software from Gladly, based in San Francisco, United States and has been building software since 2014. Customer-centric service platform.
Helpdesk software collects customer queries from email, chat, phone and social into one queue with ownership, SLAs and reporting. The Indian-specific question is usually WhatsApp: whether it is a first-class channel or an afterthought.
Pricing is quoted per organisation, so ask the vendor for a proposal that matches your size.
What works well
- +12 years in business — a mature, stable product
What to watch out for
- −Pricing is not published — expect a sales conversation before you see costs
- −No permanently free plan
- −Global vendor — check India-specific compliance (GST, TDS) and support hours before you commit
Best suited for: Mid-market · Enterprise
AI analysis of Gladly
Analysing Gladly — pricing, features, reviews and alternatives…
Generated by App Advisor's native engine from this listing's verified data — not a paid placement.
Gladly features
Category-standard capabilities plus what Gladly adds. Verify depth in a demo.
- Multi-channel ticketing (email, chat, phone, WhatsApp)
- SLA policies and escalations
- Knowledge base and self-service portal
- Automation and canned responses
- Agent collaboration and internal notes
- CSAT surveys
- Reporting and dashboards
- CRM and e-commerce integrations
Gladly pricing
Entry price
On request
Quoted per organisation after a discovery call
How Gladly charges. Gladly prices per organisation based on users, modules and implementation scope. Ask for a quote that includes onboarding, training and annual increases.
Read from the vendor's official website. Prices change — confirm on gladly.com.
Specifications
- Category
- Helpdesk software
- Vendor
- Gladly
- Headquarters
- San Francisco, United States
- Founded
- 2014
- Pricing model
- Quote-based
- Starting price
- On request
- Deployment
- Cloud
- Platforms
- Web
- Best for
- Mid-market, Enterprise
- Made in India
- No
More software like Gladly
Alternatives, the same vendor's other products and India-first picks.
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Gladly — frequently asked questions
What is Gladly?+
Gladly is helpdesk software by Gladly. Customer-centric service platform.
How much does Gladly cost?+
Gladly does not publish a price list; pricing is quoted per organisation. Request a demo through App Advisor and we will ask the vendor for a written quote.
Does Gladly offer a free trial or free plan?+
Gladly does not advertise a free plan; ask the vendor for a trial or a guided demo.
Is Gladly made in India?+
No. Gladly is developed by Gladly in San Francisco, United States, though it is used by Indian businesses.
Who is Gladly best suited for?+
Gladly suits mid-market, enterprise buyers looking for helpdesk software.
What are the best alternatives to Gladly?+
Popular alternatives in helpdesk software include Freshdesk, Zoho Desk, Freshservice. Use App Advisor's compare tool to see them side by side.
How is Gladly deployed?+
Gladly is available as a cloud (SaaS) product, with web access.
About Gladly
Gladly · San Francisco, United States · Founded 2014 · 1 product in our catalogue
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