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Head to head · Contact center & cloud telephony

Ozonetel Contact Center vs Exotel Contact Center

Pricing, features, India readiness and rating compared. Ozonetel Contact Center rates highest.

Ozonetel Contact Center logo
Ozonetel Contact Center4.7

Full cloud contact centre.

RecommendedMade in India
Details
Exotel Contact Center logo
Exotel Contact Center4.4

Omnichannel contact centre on Exotel.

RecommendedMade in India
Details
CompareOzonetel Contact CenterExotel Contact Center
CategoryContact center & cloud telephonyContact center & cloud telephony
VendorOzonetelExotel
HeadquartersHyderabad, TelanganaBengaluru, Karnataka
Made in IndiaYesYes
Starting price₹1,500/moOn request
Free planNoNo
Free trialYesNo
Published pricingYesNo
Deploymentcloudcloud
Mobile appsNoNo
Founded20072011
Best forSmall business, SMB, Mid-marketMid-market, Enterprise
App Advisor rating4.7 / 54.4 / 5

Ozonetel Contact Center: pros & cons

  • +Pricing is published, so there is no sales call to see costs
  • +Built in India with GST-ready workflows and local support hours
  • +19 years in business — a mature, stable product
  • +One of the top-ranked contact center & cloud telephony options in our catalogue
  • −No permanently free plan

Key features

  • IVR and ACD routing
  • Virtual and toll-free numbers
  • Predictive and progressive diallers
  • Call recording and QA
  • Omnichannel agent desktop
  • CRM screen-pop

Exotel Contact Center: pros & cons

  • +Built in India with GST-ready workflows and local support hours
  • +15 years in business — a mature, stable product
  • +One of the top-ranked contact center & cloud telephony options in our catalogue
  • −Pricing is not published — expect a sales conversation before you see costs
  • −No permanently free plan

Key features

  • IVR and ACD routing
  • Virtual and toll-free numbers
  • Predictive and progressive diallers
  • Call recording and QA
  • Omnichannel agent desktop
  • CRM screen-pop

Get an instant demo

See Ozonetel Contact Center live, with an App Advisor discount

Frequently asked questions

Which is better, Ozonetel Contact Center or Exotel Contact Center?+

Ozonetel Contact Center scores higher on App Advisor's rating (4.7/5) for pricing transparency, India readiness and maturity. The right choice depends on your workflow — request demos of both.

Is Ozonetel Contact Center cheaper than Exotel Contact Center?+

Ozonetel Contact Center starts at ₹1,500/mo and Exotel Contact Center at On request. One of them does not publish pricing, so ask for a written quote before comparing.

Can I switch from Ozonetel Contact Center to Exotel Contact Center?+

Most contact center & cloud telephony products import CSV or Excel data; check whether historical records, attachments and integrations move too before you switch.

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