Head to head · Helpdesk software
Freshdesk vs Hiver
Pricing, features, India readiness and rating compared. Freshdesk rates highest.
| Compare | Freshdesk | Hiver |
|---|---|---|
| Category | Helpdesk software | Helpdesk software |
| Vendor | Freshworks | Hiver |
| Headquarters | San Mateo, California | Bengaluru, Karnataka |
| Made in India | Yes | Yes |
| Starting price | Free plan | Free plan |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Published pricing | Yes | Yes |
| Deployment | cloud | cloud |
| Mobile apps | No | No |
| Founded | 2010 | 2011 |
| Best for | Startup, Small business, SMB | Startup, Small business, SMB |
| App Advisor rating | 4.8 / 5 | 4.7 / 5 |
Freshdesk: pros & cons
- +Free plan available to evaluate at zero cost
- +Built in India with GST-ready workflows and local support hours
- +16 years in business — a mature, stable product
- +One of the top-ranked helpdesk software options in our catalogue
- +Covers more than one software category, reducing the number of tools you run
- −Feature depth for your specific workflow should still be verified in a demo
Key features
- Multi-channel ticketing (email, chat, phone, WhatsApp)
- SLA policies and escalations
- Knowledge base and self-service portal
- Automation and canned responses
- Agent collaboration and internal notes
- CSAT surveys
Hiver: pros & cons
- +Free plan available to evaluate at zero cost
- +Built in India with GST-ready workflows and local support hours
- +15 years in business — a mature, stable product
- −Feature depth for your specific workflow should still be verified in a demo
Key features
- Multi-channel ticketing (email, chat, phone, WhatsApp)
- SLA policies and escalations
- Knowledge base and self-service portal
- Automation and canned responses
- Agent collaboration and internal notes
- CSAT surveys
Get an instant demo
See Freshdesk live, with an App Advisor discount
Frequently asked questions
Which is better, Freshdesk or Hiver?+
Freshdesk scores higher on App Advisor's rating (4.8/5) for pricing transparency, India readiness and maturity. The right choice depends on your workflow — request demos of both.
Is Freshdesk cheaper than Hiver?+
Freshdesk starts at Free plan and Hiver at Free plan. Compare per-user costs at your team size, and remember GST is added on top.
Can I switch from Freshdesk to Hiver?+
Most helpdesk software products import CSV or Excel data; check whether historical records, attachments and integrations move too before you switch.