Head to head · CRM software
Zoho CRM vs Freshsales
Pricing, features, India readiness and rating compared. Zoho CRM rates highest.
Zoho CRM4.9
Sales CRM with deep customisation and a very large integration ecosystem.
RecommendedFeaturedMade in India
| Compare | Zoho CRM | Freshsales |
|---|---|---|
| Category | CRM software | CRM software |
| Vendor | Zoho Corporation | Freshworks |
| Headquarters | Chennai, Tamil Nadu | San Mateo, California |
| Made in India | Yes | Yes |
| Starting price | ₹800/mo | ₹750/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Published pricing | Yes | Yes |
| Deployment | cloud | cloud |
| Mobile apps | No | No |
| Founded | 1996 | 2010 |
| Best for | Startup, Small business, SMB | Startup, Small business, SMB |
| App Advisor rating | 4.9 / 5 | 4.8 / 5 |
Zoho CRM: pros & cons
- +Free plan available to evaluate at zero cost
- +Built in India with GST-ready workflows and local support hours
- +30 years in business — a mature, stable product
- +One of the top-ranked crm software options in our catalogue
- −Feature depth for your specific workflow should still be verified in a demo
Key features
- Lead capture from website, ads, IndiaMART and Justdial
- Pipeline stages and deal tracking
- WhatsApp, email and call logging
- Lead distribution and round-robin
- Task reminders and follow-up automation
- Quotes and proposals
Freshsales: pros & cons
- +Free plan available to evaluate at zero cost
- +Built in India with GST-ready workflows and local support hours
- +16 years in business — a mature, stable product
- +One of the top-ranked crm software options in our catalogue
- −Feature depth for your specific workflow should still be verified in a demo
Key features
- Lead capture from website, ads, IndiaMART and Justdial
- Pipeline stages and deal tracking
- WhatsApp, email and call logging
- Lead distribution and round-robin
- Task reminders and follow-up automation
- Quotes and proposals
Get an instant demo
See Zoho CRM live, with an App Advisor discount
Frequently asked questions
Which is better, Zoho CRM or Freshsales?+
Zoho CRM scores higher on App Advisor's rating (4.9/5) for pricing transparency, India readiness and maturity. The right choice depends on your workflow — request demos of both.
Is Zoho CRM cheaper than Freshsales?+
Zoho CRM starts at ₹800/mo and Freshsales at ₹750/mo. Compare per-user costs at your team size, and remember GST is added on top.
Can I switch from Zoho CRM to Freshsales?+
Most crm software products import CSV or Excel data; check whether historical records, attachments and integrations move too before you switch.