Head to head · Survey & customer feedback tools
Zoho Survey vs SurveyMonkey
Pricing, features, India readiness and rating compared. Zoho Survey rates highest.
| Compare | Zoho Survey | SurveyMonkey |
|---|---|---|
| Category | Survey & customer feedback tools | Survey & customer feedback tools |
| Vendor | Zoho Corporation | SurveyMonkey |
| Headquarters | Chennai, Tamil Nadu | San Mateo, United States |
| Made in India | Yes | No |
| Starting price | Free plan | Free plan |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Published pricing | Yes | Yes |
| Deployment | cloud | cloud |
| Mobile apps | No | No |
| Founded | 1996 | 1999 |
| Best for | Startup, Small business, SMB | Startup, Small business, SMB |
| App Advisor rating | 4.8 / 5 | 4.7 / 5 |
Zoho Survey: pros & cons
- +Free plan available to evaluate at zero cost
- +Built in India with GST-ready workflows and local support hours
- +30 years in business — a mature, stable product
- −Feature depth for your specific workflow should still be verified in a demo
Key features
- Survey builder with logic
- NPS, CSAT and CES templates
- Multi-channel distribution (email, WhatsApp, SMS, QR)
- Employee engagement pulses
- Text analytics and sentiment
- Review generation for Google and marketplaces
SurveyMonkey: pros & cons
- +Free plan available to evaluate at zero cost
- +27 years in business — a mature, stable product
- +One of the top-ranked survey & customer feedback tools options in our catalogue
- −Global vendor — check India-specific compliance (GST, TDS) and support hours before you commit
Key features
- Survey builder with logic
- NPS, CSAT and CES templates
- Multi-channel distribution (email, WhatsApp, SMS, QR)
- Employee engagement pulses
- Text analytics and sentiment
- Review generation for Google and marketplaces
Get an instant demo
See Zoho Survey live, with an App Advisor discount
Frequently asked questions
Which is better, Zoho Survey or SurveyMonkey?+
Zoho Survey scores higher on App Advisor's rating (4.8/5) for pricing transparency, India readiness and maturity. The right choice depends on your workflow — request demos of both.
Is Zoho Survey cheaper than SurveyMonkey?+
Zoho Survey starts at Free plan and SurveyMonkey at Free plan. Compare per-user costs at your team size, and remember GST is added on top.
Can I switch from Zoho Survey to SurveyMonkey?+
Most survey & customer feedback tools products import CSV or Excel data; check whether historical records, attachments and integrations move too before you switch.
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