RecommendedFeatured
Starts at
Free plan
- Starting price
- Free plan
- Free trial / plan
- Free plan
- Start without a card
- Deployment
- Cloud
- Web
- App Advisor rating
- 4.3
- transparency & India fit
What is 3CX?
3CX is helpdesk software from 3CX, based in Nicosia, Cyprus and has been building software since 2005. Business phone system.
Helpdesk software collects customer queries from email, chat, phone and social into one queue with ownership, SLAs and reporting. The Indian-specific question is usually WhatsApp: whether it is a first-class channel or an afterthought.
A free plan is available, with paid plans for growing teams.
What works well
- +Free plan available to evaluate at zero cost
- +21 years in business — a mature, stable product
What to watch out for
- −Global vendor — check India-specific compliance (GST, TDS) and support hours before you commit
Best suited for: Startup · Small business · SMB
AI analysis of 3CX
Analysing 3CX — pricing, features, reviews and alternatives…
Generated by App Advisor's native engine from this listing's verified data — not a paid placement.
3CX features
Category-standard capabilities plus what 3CX adds. Verify depth in a demo.
- Multi-channel ticketing (email, chat, phone, WhatsApp)
- SLA policies and escalations
- Knowledge base and self-service portal
- Automation and canned responses
- Agent collaboration and internal notes
- CSAT surveys
- Reporting and dashboards
- CRM and e-commerce integrations
- Free plan to start without a card
3CX pricing
Entry price
Free plan
Free plan, paid tiers for more users and features
How 3CX charges. Plans scale with users or features. Annual billing is usually 15–25% cheaper than monthly, and GST is added on top of listed prices in India.
Read from the vendor's official website. Prices change — confirm on 3cx.com.
Specifications
- Category
- Helpdesk software
- Vendor
- 3CX
- Headquarters
- Nicosia, Cyprus
- Founded
- 2005
- Pricing model
- Freemium
- Starting price
- Free plan
- Deployment
- Cloud
- Platforms
- Web
- Best for
- Startup, Small business, SMB
- Made in India
- No
More software like 3CX
Alternatives, the same vendor's other products and India-first picks.
Compare all 3CX alternatives with pricing →
3CX — frequently asked questions
What is 3CX?+
3CX is helpdesk software by 3CX. Business phone system.
How much does 3CX cost?+
3CX has a free plan. Check the vendor's pricing page for current plans.
Does 3CX offer a free trial or free plan?+
Yes — 3CX offers a free plan you can start with.
Is 3CX made in India?+
No. 3CX is developed by 3CX in Nicosia, Cyprus, though it is used by Indian businesses.
Who is 3CX best suited for?+
3CX suits startup, small business, smb buyers looking for helpdesk software.
What are the best alternatives to 3CX?+
Popular alternatives in helpdesk software include Freshdesk, Zoho Desk, Freshservice. Use App Advisor's compare tool to see them side by side.
How is 3CX deployed?+
3CX is available as a cloud (SaaS) product, with web access.
About 3CX
3CX · Nicosia, Cyprus · Founded 2005 · 1 product in our catalogue
Get an instant demo