RecommendedFeatured
Starts at
Free plan
- Starting price
- Free
- Free trial / plan
- Always free
- Start without a card
- Deployment
- Cloud
- Web
- App Advisor rating
- 4.4
- transparency & India fit
What is FreePBX?
FreePBX is helpdesk software from Sangoma, based in Markham, Canada and has been building software since 2004. Open-source PBX.
Helpdesk software collects customer queries from email, chat, phone and social into one queue with ownership, SLAs and reporting. The Indian-specific question is usually WhatsApp: whether it is a first-class channel or an afterthought.
It is completely free to use.
What works well
- +Completely free to use
- +22 years in business — a mature, stable product
What to watch out for
- −Global vendor — check India-specific compliance (GST, TDS) and support hours before you commit
Best suited for: Startup · Small business · SMB
AI analysis of FreePBX
Analysing FreePBX — pricing, features, reviews and alternatives…
Generated by App Advisor's native engine from this listing's verified data — not a paid placement.
FreePBX features
Category-standard capabilities plus what FreePBX adds. Verify depth in a demo.
- Multi-channel ticketing (email, chat, phone, WhatsApp)
- SLA policies and escalations
- Knowledge base and self-service portal
- Automation and canned responses
- Agent collaboration and internal notes
- CSAT surveys
- Reporting and dashboards
- CRM and e-commerce integrations
- Free plan to start without a card
- Open-source code you can self-host
FreePBX pricing
Entry price
Free
No paid plan required
How FreePBX charges. FreePBX is free; some free products monetise through add-ons, payments or premium support, so check what stays free at scale.
Read from the vendor's official website. Prices change — confirm on freepbx.org.
Specifications
- Category
- Helpdesk software
- Vendor
- Sangoma
- Headquarters
- Markham, Canada
- Founded
- 2004
- Pricing model
- Free
- Starting price
- Free
- Deployment
- Cloud
- Platforms
- Web
- Best for
- Startup, Small business, SMB
- Made in India
- No
More software like FreePBX
Alternatives, the same vendor's other products and India-first picks.
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FreePBX — frequently asked questions
What is FreePBX?+
FreePBX is helpdesk software by Sangoma. Open-source PBX.
How much does FreePBX cost?+
FreePBX is free to use.
Does FreePBX offer a free trial or free plan?+
Yes — FreePBX offers a free plan you can start with.
Is FreePBX made in India?+
No. FreePBX is developed by Sangoma in Markham, Canada, though it is used by Indian businesses.
Who is FreePBX best suited for?+
FreePBX suits startup, small business, smb buyers looking for helpdesk software.
What are the best alternatives to FreePBX?+
Popular alternatives in helpdesk software include Freshdesk, Zoho Desk, Freshservice. Use App Advisor's compare tool to see them side by side.
How is FreePBX deployed?+
FreePBX is available as a cloud (SaaS) product, with web access.
About Sangoma
Sangoma · Markham, Canada · Founded 2004 · 1 product in our catalogue
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