RecommendedFeatured
Starts at
Free plan
Google Contact Center AI
by Google · Mountain View, United States · Since 2018
AI for contact centres.
- Starting price
- On request
- Ask for a quote
- Free trial / plan
- Not advertised
- Deployment
- Cloud
- Web
- App Advisor rating
- 4.0
- transparency & India fit
What is Google Contact Center AI?
Google Contact Center AI is helpdesk software from Google, based in Mountain View, United States and has been building software since 2018. AI for contact centres.
Helpdesk software collects customer queries from email, chat, phone and social into one queue with ownership, SLAs and reporting. The Indian-specific question is usually WhatsApp: whether it is a first-class channel or an afterthought.
Pricing is quoted per organisation, so ask the vendor for a proposal that matches your size. Beyond helpdesk software, Google Contact Center AI also covers ai tools.
What works well
- +Covers more than one software category, reducing the number of tools you run
What to watch out for
- −Pricing is not published — expect a sales conversation before you see costs
- −No permanently free plan
- −Global vendor — check India-specific compliance (GST, TDS) and support hours before you commit
Best suited for: Mid-market · Enterprise
AI analysis of Google Contact Center AI
Analysing Google Contact Center AI — pricing, features, reviews and alternatives…
Generated by App Advisor's native engine from this listing's verified data — not a paid placement.
Google Contact Center AI features
Category-standard capabilities plus what Google Contact Center AI adds. Verify depth in a demo.
- Multi-channel ticketing (email, chat, phone, WhatsApp)
- SLA policies and escalations
- Knowledge base and self-service portal
- Automation and canned responses
- Agent collaboration and internal notes
- CSAT surveys
- Reporting and dashboards
- CRM and e-commerce integrations
- AI-assisted workflows and suggestions
Google Contact Center AI pricing
Entry price
On request
Quoted per organisation after a discovery call
How Google Contact Center AI charges. Google prices per organisation based on users, modules and implementation scope. Ask for a quote that includes onboarding, training and annual increases.
Read from the vendor's official website. Prices change — confirm on cloud.google.com.
Specifications
- Category
- Helpdesk software, AI tools
- Vendor
- Headquarters
- Mountain View, United States
- Founded
- 2018
- Pricing model
- Quote-based
- Starting price
- On request
- Deployment
- Cloud
- Platforms
- Web
- Best for
- Mid-market, Enterprise
- Made in India
- No
More software like Google Contact Center AI
Alternatives, the same vendor's other products and India-first picks.
Compare all Google Contact Center AI alternatives with pricing →
Google Contact Center AI — frequently asked questions
What is Google Contact Center AI?+
Google Contact Center AI is helpdesk software by Google. AI for contact centres.
How much does Google Contact Center AI cost?+
Google Contact Center AI does not publish a price list; pricing is quoted per organisation. Request a demo through App Advisor and we will ask the vendor for a written quote.
Does Google Contact Center AI offer a free trial or free plan?+
Google Contact Center AI does not advertise a free plan; ask the vendor for a trial or a guided demo.
Is Google Contact Center AI made in India?+
No. Google Contact Center AI is developed by Google in Mountain View, United States, though it is used by Indian businesses.
Who is Google Contact Center AI best suited for?+
Google Contact Center AI suits mid-market, enterprise buyers looking for helpdesk software with ai tools.
What are the best alternatives to Google Contact Center AI?+
Popular alternatives in helpdesk software include Freshdesk, Zoho Desk, Freshservice. Use App Advisor's compare tool to see them side by side.
How is Google Contact Center AI deployed?+
Google Contact Center AI is available as a cloud (SaaS) product, with web access.
About Google
Google · Mountain View, United States · Founded 1998 · 124 products in our catalogue
Get an instant demo