RecommendedFeatured
Starts at
Free plan
- Starting price
- On request
- Ask for a quote
- Free trial / plan
- Not advertised
- Deployment
- Cloud
- Web
- App Advisor rating
- 4.0
- transparency & India fit
What is Grandstream?
Grandstream is helpdesk software from Grandstream Networks, based in Boston, United States and has been building software since 2002. IP phones and PBX.
Helpdesk software collects customer queries from email, chat, phone and social into one queue with ownership, SLAs and reporting. The Indian-specific question is usually WhatsApp: whether it is a first-class channel or an afterthought.
Pricing is quoted per organisation, so ask the vendor for a proposal that matches your size.
What works well
- +24 years in business — a mature, stable product
What to watch out for
- −Pricing is not published — expect a sales conversation before you see costs
- −No permanently free plan
- −Global vendor — check India-specific compliance (GST, TDS) and support hours before you commit
Best suited for: Mid-market · Enterprise
AI analysis of Grandstream
Analysing Grandstream — pricing, features, reviews and alternatives…
Generated by App Advisor's native engine from this listing's verified data — not a paid placement.
Grandstream features
Category-standard capabilities plus what Grandstream adds. Verify depth in a demo.
- Multi-channel ticketing (email, chat, phone, WhatsApp)
- SLA policies and escalations
- Knowledge base and self-service portal
- Automation and canned responses
- Agent collaboration and internal notes
- CSAT surveys
- Reporting and dashboards
- CRM and e-commerce integrations
Grandstream pricing
Entry price
On request
Quoted per organisation after a discovery call
How Grandstream charges. Grandstream Networks prices per organisation based on users, modules and implementation scope. Ask for a quote that includes onboarding, training and annual increases.
Read from the vendor's official website. Prices change — confirm on grandstream.com.
Specifications
- Category
- Helpdesk software
- Vendor
- Grandstream Networks
- Headquarters
- Boston, United States
- Founded
- 2002
- Pricing model
- Quote-based
- Starting price
- On request
- Deployment
- Cloud
- Platforms
- Web
- Best for
- Mid-market, Enterprise
- Made in India
- No
More software like Grandstream
Alternatives, the same vendor's other products and India-first picks.
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Grandstream — frequently asked questions
What is Grandstream?+
Grandstream is helpdesk software by Grandstream Networks. IP phones and PBX.
How much does Grandstream cost?+
Grandstream does not publish a price list; pricing is quoted per organisation. Request a demo through App Advisor and we will ask the vendor for a written quote.
Does Grandstream offer a free trial or free plan?+
Grandstream does not advertise a free plan; ask the vendor for a trial or a guided demo.
Is Grandstream made in India?+
No. Grandstream is developed by Grandstream Networks in Boston, United States, though it is used by Indian businesses.
Who is Grandstream best suited for?+
Grandstream suits mid-market, enterprise buyers looking for helpdesk software.
What are the best alternatives to Grandstream?+
Popular alternatives in helpdesk software include Freshdesk, Zoho Desk, Freshservice. Use App Advisor's compare tool to see them side by side.
How is Grandstream deployed?+
Grandstream is available as a cloud (SaaS) product, with web access.
About Grandstream Networks
Grandstream Networks · Boston, United States · Founded 2002 · 1 product in our catalogue
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