Helpdesk software · Pricing

Intercom pricing in India (2026)

Intercom has 4 published plans. Below is the full price list exactly as Intercom publishes it, what each plan includes, and the costs people miss when budgeting.

Full Intercom review

Starting price

$29 per seat/mo

Essential plan, plus from $0.99 per Fin outcome (usage-based, billed separately)

Free plan / trial

No free plan published; 14-day free trial, no credit card required

14 days

Intercom price list

Every price below is quoted from Intercom's official pricing page in US dollars. We never convert or estimate prices.

Plan	Price	Billing	What it adds
Essential	$29	per seat/mo	Fin AI Agent (charged separately per outcome) Messenger Shared inbox Ticketing Pre-built reports Public help center
Advanced	$85	per seat/mo	Everything in Essential Multiple inboxes Workflow automation Round robin assignment Multilingual help center Includes 20 free Lite seats
Expert	$132	per seat/mo	Everything in Advanced SSO HIPAA support SLAs Multibrand support Includes 50 free Lite seats
Fin AI Agent (standalone)	From $0.99	per Fin outcome	No seats required Works with an existing helpdesk such as Salesforce or HubSpot 50 outcomes per month minimum for standalone helpdesk integration

Other Intercom pricing options

Fin outcome — Resolution

$0.99

per outcome; 'Resolution: No further help is requested after Fin's last answer' (fin.ai/pricing)

Fin outcome — Procedure handoff

$0.99

per outcome; Fin completes a Procedure configured to hand off to a human

Fin outcome — Disqualification

$0.99

per outcome; Fin determines a prospect does not match your qualification criteria

Fin outcome — Qualification

$9.99

per outcome; Fin matches a prospect to the qualification criteria you defined

Copilot

$29

per agent/mo (annual billing)

Pro

From $99/mo

Includes Operator and conversation analysis

Proactive Support Plus

$99/mo

Add-on

Before you budget for Intercom

Intercom's total cost is seat-based PLUS usage-based. Every core plan is quoted as a seat price AND 'From $0.99 per Fin outcome' — the AI resolution charge is in addition to the seat fee, not included in it.
The seat prices above ($29 / $85 / $132) are shown on intercom.com/pricing as 'per seat/mo' on monthly billing. Intercom's site indicates annual billing is available; a separate annual seat price was not captured on the page fetched, so no annual figure is asserted here.
The Copilot add-on price of $29 per agent/mo is stated on annual billing.
Fin outcome pricing and the definitions of a billable outcome are published on fin.ai/pricing (Fin is Intercom's AI agent brand; intercom.com/fin redirects to fin.ai).
Standalone Fin on a third-party helpdesk carries a stated 50 outcomes per month minimum.
Intercom does not publish a per-product price for Product Tours as a standalone line item on its main pricing page; Product Tours is not listed among the named add-ons (Copilot, Pro, Proactive Support Plus). Treat any Product Tours figure you see elsewhere as unverified.
Enterprise/volume discounting is not published.
No contract is required for self-serve plans (vendor-stated).

Is Intercom free?

Yes — Intercom has a free option. No free plan published; 14-day free trial, no credit card required. Paid plans add the rest.

Prices change. Confirm the current price on Intercom's pricing page before you sign.

Intercom pricing FAQs

What is Intercom pricing in India in 2026?+

Intercom has 4 plans: Essential at $29, Advanced at $85, Expert at $132, Fin AI Agent (standalone) at From $0.99. Intercom publishes these prices in US dollars, so your invoice depends on the exchange rate on the billing date.

Is Intercom free?+

Yes — Intercom has a free option. No free plan published; 14-day free trial, no credit card required. Paid plans add the rest.

Does Intercom have a free trial?+

Yes — 14 days. A trial is the cheapest way to test the workflow you actually care about before paying.

What else costs extra on Intercom?+

Fin outcome — Resolution ($0.99); Fin outcome — Procedure handoff ($0.99); Fin outcome — Disqualification ($0.99); Fin outcome — Qualification ($9.99); Copilot ($29); Pro (From $99/mo); Proactive Support Plus ($99/mo). Add these to any budget before you compare it with another product.

How much does Intercom cost?+

Intercom starts at $29 per seat/mo on the Essential plan, with Advanced at $85 per seat/mo and Expert at $132 per seat/mo (prices shown on intercom.com/pricing for monthly billing). On top of that, every plan carries usage-based AI charges of from $0.99 per Fin outcome. So your bill is seats x seat price, plus AI outcomes x outcome price.

What is Intercom's pricing structure?+

It has two parts that add together. First, a per-seat subscription: Essential $29, Advanced $85 or Expert $132 per seat/mo. Second, usage-based AI charges for the Fin AI agent, billed per outcome from $0.99. Add-ons such as Copilot ($29 per agent/mo on annual billing), Pro (from $99/mo) and Proactive Support Plus ($99/mo) are billed separately again.

How much does Intercom's Fin AI agent cost per resolution?+

Fin is billed per outcome. Per fin.ai/pricing, a Resolution, a Procedure handoff and a Disqualification each cost $0.99, while a Qualification costs $9.99. A Resolution is defined as 'No further help is requested after Fin's last answer'. Standalone Fin on a third-party helpdesk has a 50 outcomes per month minimum.

Is the Fin AI agent included in the Intercom seat price?+

No. Fin is available on every core plan, but it is metered on top of seats. Intercom's pricing page lists 'From $0.99 per Fin outcome' alongside each plan's seat price, which means the AI charge is additional to the subscription, not bundled into it.

What is Intercom Product Tours pricing?+

Intercom does not publish a standalone price for Product Tours on its main pricing page. The named add-ons listed there are Copilot ($29 per agent/mo, annual), Pro (from $99/mo) and Proactive Support Plus ($99/mo). Because no Product Tours figure is published, you should ask Intercom directly rather than rely on third-party numbers.

Does Intercom have a free plan or free trial?+

There is no free plan published on intercom.com/pricing. Intercom offers a 14-day free trial with no credit card required, and states that no contract is required for self-serve plans.

Free help