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Jira Service Management
by Atlassian · San Francisco, California · Since 2002
IT and business service desk.
Helpdesk softwareFree plan
- Starting price
- Free plan
- Free trial / plan
- Free plan
- Start without a card
- Deployment
- Cloud
- Web
- App Advisor rating
- 4.6
- transparency & India fit
What is Jira Service Management?
Jira Service Management is helpdesk software from Atlassian, based in San Francisco, United States and has been building software since 2002. IT and business service desk.
Helpdesk software collects customer queries from email, chat, phone and social into one queue with ownership, SLAs and reporting. The Indian-specific question is usually WhatsApp: whether it is a first-class channel or an afterthought.
A free plan is available, with paid plans for growing teams.
What works well
- +Free plan available to evaluate at zero cost
- +24 years in business — a mature, stable product
What to watch out for
- −Global vendor — check India-specific compliance (GST, TDS) and support hours before you commit
Best suited for: Startup · Small business · SMB
AI analysis of Jira Service Management
Analysing Jira Service Management — pricing, features, reviews and alternatives…
Generated by App Advisor's native engine from this listing's verified data — not a paid placement.
Jira Service Management features
Category-standard capabilities plus what Jira Service Management adds. Verify depth in a demo.
- Multi-channel ticketing (email, chat, phone, WhatsApp)
- SLA policies and escalations
- Knowledge base and self-service portal
- Automation and canned responses
- Agent collaboration and internal notes
- CSAT surveys
- Reporting and dashboards
- CRM and e-commerce integrations
- Free plan to start without a card
Jira Service Management pricing
Entry price
Free plan
Free plan, paid tiers for more users and features
How Jira Service Management charges. Plans scale with users or features. Annual billing is usually 15–25% cheaper than monthly, and GST is added on top of listed prices in India.
Read from the vendor's official website. Prices change — confirm on atlassian.com.
Jira Service Management screenshots
Specifications
- Category
- Helpdesk software
- Vendor
- Atlassian
- Headquarters
- San Francisco, California
- Founded
- 2002
- Pricing model
- Freemium
- Starting price
- Free plan
- Deployment
- Cloud
- Platforms
- Web
- Best for
- Startup, Small business, SMB
- Made in India
- No
More software like Jira Service Management
Alternatives, the same vendor's other products and India-first picks.
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Jira Service Management — frequently asked questions
What is Jira Service Management?+
Jira Service Management is helpdesk software by Atlassian. IT and business service desk.
How much does Jira Service Management cost?+
Jira Service Management has a free plan. Check the vendor's pricing page for current plans.
Does Jira Service Management offer a free trial or free plan?+
Yes — Jira Service Management offers a free plan you can start with.
Is Jira Service Management made in India?+
No. Jira Service Management is developed by Atlassian in San Francisco, United States, though it is used by Indian businesses.
Who is Jira Service Management best suited for?+
Jira Service Management suits startup, small business, smb buyers looking for helpdesk software.
What are the best alternatives to Jira Service Management?+
Popular alternatives in helpdesk software include Freshdesk, Zoho Desk, Freshservice. Use App Advisor's compare tool to see them side by side.
How is Jira Service Management deployed?+
Jira Service Management is available as a cloud (SaaS) product, with web access.
Guides that mention Jira Service Management
About Atlassian
Atlassian · San Francisco, California · Founded 2002 · 13 products in our catalogue
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