RecommendedFeatured
Starts at
Free plan
- Starting price
- ₹5,000/mo
- per month, billed by vendor
- Free trial / plan
- Free trial
- Deployment
- Cloud
- Web
- App Advisor rating
- 4.5
- transparency & India fit
What is Kayako?
Kayako is helpdesk software from Kayako, based in London, United Kingdom and has been building software since 2001. Helpdesk with Indian origins.
Helpdesk software collects customer queries from email, chat, phone and social into one queue with ownership, SLAs and reporting. The Indian-specific question is usually WhatsApp: whether it is a first-class channel or an afterthought.
Pricing is published and starts at roughly ₹5,000 per month.
What works well
- +Pricing is published, so there is no sales call to see costs
- +25 years in business — a mature, stable product
What to watch out for
- −No permanently free plan
- −Global vendor — check India-specific compliance (GST, TDS) and support hours before you commit
Best suited for: Small business · SMB · Mid-market
AI analysis of Kayako
Analysing Kayako — pricing, features, reviews and alternatives…
Generated by App Advisor's native engine from this listing's verified data — not a paid placement.
Kayako features
Category-standard capabilities plus what Kayako adds. Verify depth in a demo.
- Multi-channel ticketing (email, chat, phone, WhatsApp)
- SLA policies and escalations
- Knowledge base and self-service portal
- Automation and canned responses
- Agent collaboration and internal notes
- CSAT surveys
- Reporting and dashboards
- CRM and e-commerce integrations
Kayako pricing
Entry price
₹5,000/mo
Published subscription pricing, taxes extra
How Kayako charges. Plans scale with users or features. Annual billing is usually 15–25% cheaper than monthly, and GST is added on top of listed prices in India.
Read from the vendor's official website. Prices change — confirm on kayako.com.
Specifications
- Category
- Helpdesk software
- Vendor
- Kayako
- Headquarters
- London, United Kingdom
- Founded
- 2001
- Pricing model
- Subscription
- Starting price
- ₹5,000/mo
- Deployment
- Cloud
- Platforms
- Web
- Best for
- Small business, SMB, Mid-market
- Made in India
- No
More software like Kayako
Alternatives, the same vendor's other products and India-first picks.
Compare all Kayako alternatives with pricing →
Kayako — frequently asked questions
What is Kayako?+
Kayako is helpdesk software by Kayako. Helpdesk with Indian origins.
How much does Kayako cost?+
Kayako starts at about ₹5,000 per month according to the vendor's published pricing. Plans and taxes vary, so confirm on the official site.
Does Kayako offer a free trial or free plan?+
Kayako typically offers a free trial before you commit to a paid plan.
Is Kayako made in India?+
No. Kayako is developed by Kayako in London, United Kingdom, though it is used by Indian businesses.
Who is Kayako best suited for?+
Kayako suits small business, smb, mid-market buyers looking for helpdesk software.
What are the best alternatives to Kayako?+
Popular alternatives in helpdesk software include Freshdesk, Zoho Desk, Freshservice. Use App Advisor's compare tool to see them side by side.
How is Kayako deployed?+
Kayako is available as a cloud (SaaS) product, with web access.
About Kayako
Kayako · London, United Kingdom · Founded 2001 · 1 product in our catalogue
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