Made in IndiaFree plan
Starts at
Free plan
- Starting price
- $19 /mo per person billed annually
- Starter plan; $25 per person on monthly billing
- Free trial / plan
- No free plan published; free 14-day trial with no credit card required
- Deployment
- Cloud
- Web
- App Advisor rating
- 4.5
- transparency & India fit
What is LiveChat?
LiveChat is a dedicated live chat and customer messaging product for websites, priced per agent per month.
Plans are differentiated mainly by tracked-visitor limits, chat history retention, reporting depth and widget customisation.
Text is sold as a separate product line starting at $19 per user/month.
What works well
- +24/7/365 support is included from the entry plan, which is rare at $19/agent.
- +Both annual and monthly prices are published for every self-serve tier, so the annual saving is transparent.
- +Team and above include unlimited users and unlimited chat history.
- +Business adds genuine workforce-management tooling (work scheduler, staffing prediction) rather than just more seats.
What to watch out for
- −No free plan — only a 14-day trial.
- −Visitor tracking limits (100/400/1,000) can force an upgrade on traffic rather than team size.
- −SSO and HIPAA are locked behind custom-priced Enterprise.
- −It is a chat product first; a full ticketing suite means adding the separately priced Text product or other tools.
Best suited for: Sales and support teams whose primary channel is website live chat · Teams that want proactive chat campaigns and visitor tracking · Businesses that value round-the-clock vendor support at a low entry price
AI analysis of LiveChat
Analysing LiveChat — pricing, features, reviews and alternatives…
Generated by App Advisor's native engine from this listing's verified data — not a paid placement.
LiveChat features
Researched from LiveChat's official product pages · updated September 2026.
Chat
- Website chat widget
- Basic widget customization (Starter)
- Full widget customization (Team and above)
- White label widget (Enterprise)
Visitor tracking & campaigns
- Track up to 100 visitors (Starter)
- Track up to 400 visitors (Team)
- Track up to 1,000 visitors (Business)
- Customizable tracking limits (Enterprise)
- 1 recurring campaign (Starter)
- Unlimited campaigns (Team and above)
History & reporting
- 60-day chat history (Starter)
- Unlimited chat history (Team and above)
- Basic reporting (Team)
- Advanced and on-demand reporting (Business)
- Agent performance metrics (Business)
Workforce management
- Work scheduler (Business)
- Staffing prediction (Business)
Channels
- SMS (Business and above)
- Apple Messages for Business (Business and above)
AI
- Text Intelligence (included from Starter)
Administration & security
- SSO (Enterprise)
- HIPAA compliance (Enterprise)
- SLAs (Enterprise)
- Dedicated onboarding and professional services (Enterprise)
Support
- 24/7/365 support from the Starter plan
LiveChat pricing (USD)
SourceEvery edition as published by the vendor · free trial: 14 days. Prices exclude GST unless stated. Full LiveChat pricing breakdown
Starter
$19
per person/mo billed annually ($25 monthly)
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign
- 60-day chat history
- Basic widget customization
- 24/7/365 support
- 1 user
Team
$49
per person/mo billed annually ($59 monthly)
- Everything in Starter
- Track up to 400 visitors
- Unlimited campaigns
- Unlimited chat history
- Full widget customization
- Basic reporting
- Unlimited users
Business
$79
per person/mo billed annually ($89 monthly)
- Everything in Team
- Track up to 1,000 visitors
- Work scheduler
- Staffing prediction
- On-demand reporting
- Advanced reporting
- Agent performance metrics
- SMS and Apple Messages for Business
Enterprise
Custom
Request a call
- Everything in Business
- Customizable tracking limits
- Product expert support
- Dedicated onboarding
- White label widget
- Software engineer support
- SSO
- HIPAA compliance
- Alternative payment terms
- Professional services
- SLAs
Other pricing options & add-ons
Text (separate product)
per user/month, with 14 days free
$19
- • Both annual and monthly per-agent prices are published: Starter $19/$25, Team $49/$59, Business $79/$89.
- • Plan tiers are gated on tracked visitors (100 / 400 / 1,000, customizable on Enterprise), not on chat volume.
- • SSO and HIPAA compliance are Enterprise-only.
- • Enterprise pricing is not publicly disclosed.
- • A per-resolution AI pricing line was not published on the pricing page fetched.
Buying for a team? App Advisor can get you a volume quote and any partner discount available.
Integrations, security & India
For Indian businesses
- Pricing is published in USD on the vendor's pricing page; no INR price list was found on the vendor site.
- INR billing, GST-compliant invoicing, India data residency and India-hours local support were not verifiable from the vendor pages fetched — confirm directly with the vendor before purchase.
- 24/7/365 support is vendor-stated from the entry plan, which effectively covers Indian business hours.
- Native WhatsApp Business API support was not listed on the pricing page fetched; the channels named there are SMS and Apple Messages for Business on the Business plan.
Support, resources & partner network
Support & learning
- 24/7/365 support included from the Starter plan
- Product expert support, dedicated onboarding and software engineer support on Enterprise
Is LiveChat the best choice for you?
Best choice if you are…
- Sales and support teams whose primary channel is website live chat
- Teams that want proactive chat campaigns and visitor tracking
- Businesses that value round-the-clock vendor support at a low entry price
Look elsewhere if you are…
- Teams needing a free tier
- High-traffic sites that would blow through visitor tracking caps on lower plans
- Buyers who need SSO or HIPAA without an Enterprise negotiation
Still comparing? Get an unbiased shortlist and demos arranged for free.
Sources (1) · updated September 2026
Specifications
- Category
- Live chat & chatbot software
- Vendor
- Text
- Headquarters
- Wrocław, Poland
- Founded
- 2002
- Pricing model
- Subscription
- Starting price
- ₹1,600/mo
- Deployment
- Cloud
- Platforms
- Web
- Best for
- Small business, SMB, Mid-market
- Made in India
- No
More software like LiveChat
Alternatives, the same vendor's other products and India-first picks.
Compare all LiveChat alternatives with pricing →
LiveChat — frequently asked questions
How much does LiveChat cost?+
LiveChat costs $19 per person/mo on Starter, $49 on Team and $79 on Business when billed annually. On monthly billing those become $25, $59 and $89 per person. Enterprise pricing is custom and requires a call.
Does LiveChat have a free plan?+
No free plan is published. LiveChat offers a free 14-day trial with no credit card required.
What is the difference between LiveChat Starter and Team?+
Starter ($19/person/mo annually) tracks up to 100 visitors, allows 1 recurring campaign, keeps 60 days of chat history and supports 1 user. Team ($49) raises tracking to 400 visitors and adds unlimited campaigns, unlimited chat history, full widget customization, basic reporting and unlimited users.
What do you get on the LiveChat Business plan?+
Business ($79/person/mo annually) adds tracking of up to 1,000 visitors, a work scheduler, staffing prediction, on-demand and advanced reporting, agent performance metrics, plus SMS and Apple Messages for Business.
Does LiveChat offer SSO and HIPAA compliance?+
Yes, but only on the Enterprise plan, which is custom-priced. Enterprise also adds customizable tracking limits, a white label widget, dedicated onboarding, professional services and SLAs.
Is LiveChat support available 24/7?+
LiveChat lists '24/7/365 support' as a feature from the Starter plan upward.
What is LiveChat Text and how much does it cost?+
Text is listed on the LiveChat pricing page as a separate product starting at $19 per user/month with 14 days free. It is billed separately from the LiveChat plans.
Is LiveChat billed per agent?+
Yes, prices are quoted 'per person' per month. Note that Team and above state unlimited users, meaning you can add agents, but each person is billed at the plan rate.
What is LiveChat?+
LiveChat is live chat & chatbot software by Text. Live chat software.
How much does LiveChat cost?+
LiveChat starts at about ₹1,600 per month according to the vendor's published pricing. Plans and taxes vary, so confirm on the official site.
Does LiveChat offer a free trial or free plan?+
LiveChat typically offers a free trial before you commit to a paid plan.
Is LiveChat made in India?+
No. LiveChat is developed by Text in Wrocław, Poland, though it is used by Indian businesses.
Who is LiveChat best suited for?+
LiveChat suits small business, smb, mid-market buyers looking for live chat & chatbot software.
What are the best alternatives to LiveChat?+
Popular alternatives in live chat & chatbot software include Zoho SalesIQ, Freshchat, AiSensy. Use App Advisor's compare tool to see them side by side.
How is LiveChat deployed?+
LiveChat is available as a cloud (SaaS) product, with web access.
About Text
Text · Wrocław, Poland · Founded 2002 · 1 product in our catalogue
Get an instant demo