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Matrix PBX
by Matrix Comsec · Vadodara, Gujarat · Since 1993
IP-PBX from Vadodara.
Helpdesk softwareMade in India
- Starting price
- On request
- Ask for a quote
- Free trial / plan
- Not advertised
- Deployment
- Cloud
- Web
- App Advisor rating
- 4.2
- transparency & India fit
What is Matrix PBX?
Matrix PBX is helpdesk software from Matrix Comsec, an Indian company headquartered in Vadodara, Gujarat and has been building software since 1993. IP-PBX from Vadodara.
Helpdesk software collects customer queries from email, chat, phone and social into one queue with ownership, SLAs and reporting. The Indian-specific question is usually WhatsApp: whether it is a first-class channel or an afterthought.
Pricing is quoted per organisation, so ask the vendor for a proposal that matches your size. Because it is built in India, GST, INR pricing and local support hours are native rather than bolted on.
What works well
- +Built in India with GST-ready workflows and local support hours
- +33 years in business — a mature, stable product
What to watch out for
- −Pricing is not published — expect a sales conversation before you see costs
- −No permanently free plan
Best suited for: Mid-market · Enterprise
AI analysis of Matrix PBX
Analysing Matrix PBX — pricing, features, reviews and alternatives…
Generated by App Advisor's native engine from this listing's verified data — not a paid placement.
Matrix PBX features
Category-standard capabilities plus what Matrix PBX adds. Verify depth in a demo.
- Multi-channel ticketing (email, chat, phone, WhatsApp)
- SLA policies and escalations
- Knowledge base and self-service portal
- Automation and canned responses
- Agent collaboration and internal notes
- CSAT surveys
- Reporting and dashboards
- CRM and e-commerce integrations
- INR pricing and India-based support
Matrix PBX pricing
Entry price
On request
Quoted per organisation after a discovery call
How Matrix PBX charges. Matrix Comsec prices per organisation based on users, modules and implementation scope. Ask for a quote that includes onboarding, training and annual increases.
Read from the vendor's official website. Prices change — confirm on matrixcomsec.com.
Specifications
- Category
- Helpdesk software
- Vendor
- Matrix Comsec
- Headquarters
- Vadodara, Gujarat
- Founded
- 1993
- Pricing model
- Quote-based
- Starting price
- On request
- Deployment
- Cloud
- Platforms
- Web
- Best for
- Mid-market, Enterprise
- Made in India
- Yes
More software like Matrix PBX
Alternatives, the same vendor's other products and India-first picks.
Compare all Matrix PBX alternatives with pricing →
Matrix PBX — frequently asked questions
What is Matrix PBX?+
Matrix PBX is helpdesk software by Matrix Comsec, an Indian company from Vadodara. IP-PBX from Vadodara.
How much does Matrix PBX cost?+
Matrix PBX does not publish a price list; pricing is quoted per organisation. Request a demo through App Advisor and we will ask the vendor for a written quote.
Does Matrix PBX offer a free trial or free plan?+
Matrix PBX does not advertise a free plan; ask the vendor for a trial or a guided demo.
Is Matrix PBX made in India?+
Yes. Matrix PBX is built by Matrix Comsec, headquartered in Vadodara, Gujarat.
Who is Matrix PBX best suited for?+
Matrix PBX suits mid-market, enterprise buyers looking for helpdesk software.
What are the best alternatives to Matrix PBX?+
Popular alternatives in helpdesk software include Freshdesk, Zoho Desk, Freshservice. Use App Advisor's compare tool to see them side by side.
How is Matrix PBX deployed?+
Matrix PBX is available as a cloud (SaaS) product, with web access.
About Matrix Comsec
Matrix Comsec · Vadodara, Gujarat · Founded 1993 · 2 products in our catalogue · Indian company
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