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ProProfs Help Desk
by ProProfs · Santa Monica, United States · Since 2005
Shared-inbox ticketing tool with a free single-user plan, live chat and knowledge base add-ons.
- Starting price
- Free plan
- Free trial / plan
- Free plan
- Start without a card
- Deployment
- Cloud
- Web
- App Advisor rating
- 4.3
- transparency & India fit
What is ProProfs Help Desk?
ProProfs Help Desk is helpdesk software from ProProfs, based in Santa Monica, United States and has been building software since 2005. Shared-inbox ticketing tool with a free single-user plan, live chat and knowledge base add-ons.
Helpdesk software collects customer queries from email, chat, phone and social into one queue with ownership, SLAs and reporting. The Indian-specific question is usually WhatsApp: whether it is a first-class channel or an afterthought.
A free plan is available, with paid plans for growing teams. Beyond helpdesk software, ProProfs Help Desk also covers live chat & chatbot software.
What works well
- +Free plan available to evaluate at zero cost
- +21 years in business — a mature, stable product
- +Covers more than one software category, reducing the number of tools you run
What to watch out for
- −Global vendor — check India-specific compliance (GST, TDS) and support hours before you commit
Best suited for: Startup · Small business · SMB
AI analysis of ProProfs Help Desk
Analysing ProProfs Help Desk — pricing, features, reviews and alternatives…
Generated by App Advisor's native engine from this listing's verified data — not a paid placement.
ProProfs Help Desk features
Category-standard capabilities plus what ProProfs Help Desk adds. Verify depth in a demo.
- Multi-channel ticketing (email, chat, phone, WhatsApp)
- SLA policies and escalations
- Knowledge base and self-service portal
- Automation and canned responses
- Agent collaboration and internal notes
- CSAT surveys
- Reporting and dashboards
- CRM and e-commerce integrations
- Free plan to start without a card
ProProfs Help Desk pricing
Entry price
Free plan
Free plan, paid tiers for more users and features
How ProProfs Help Desk charges. Plans scale with users or features. Annual billing is usually 15–25% cheaper than monthly, and GST is added on top of listed prices in India.
Read from the vendor's official website. Prices change — confirm on proprofsdesk.com.
Specifications
- Category
- Helpdesk software, Live chat & chatbot software
- Vendor
- ProProfs
- Headquarters
- Santa Monica, United States
- Founded
- 2005
- Pricing model
- Freemium
- Starting price
- Free plan
- Deployment
- Cloud
- Platforms
- Web
- Best for
- Startup, Small business, SMB
- Made in India
- No
More software like ProProfs Help Desk
Alternatives, the same vendor's other products and India-first picks.
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ProProfs Help Desk — frequently asked questions
What is ProProfs Help Desk?+
ProProfs Help Desk is helpdesk software by ProProfs. Shared-inbox ticketing tool with a free single-user plan, live chat and knowledge base add-ons.
How much does ProProfs Help Desk cost?+
ProProfs Help Desk has a free plan. Check the vendor's pricing page for current plans.
Does ProProfs Help Desk offer a free trial or free plan?+
Yes — ProProfs Help Desk offers a free plan you can start with.
Is ProProfs Help Desk made in India?+
No. ProProfs Help Desk is developed by ProProfs in Santa Monica, United States, though it is used by Indian businesses.
Who is ProProfs Help Desk best suited for?+
ProProfs Help Desk suits startup, small business, smb buyers looking for helpdesk software with live chat & chatbot software.
What are the best alternatives to ProProfs Help Desk?+
Popular alternatives in helpdesk software include Freshdesk, Zoho Desk, Freshservice. Use App Advisor's compare tool to see them side by side.
How is ProProfs Help Desk deployed?+
ProProfs Help Desk is available as a cloud (SaaS) product, with web access.
About ProProfs
ProProfs · Santa Monica, United States · Founded 2005 · 3 products in our catalogue
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