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Salesforce Service Cloud
by Salesforce · San Francisco, United States · Since 1999
Enterprise customer service.
Helpdesk softwareFree plan
- Starting price
- Free · paid from $25/user/mo
- Free trial / plan
- Free plan
- Start without a card
- Deployment
- Cloud
- Web
- App Advisor rating
- 4.6
- transparency & India fit
What is Salesforce Service Cloud?
Salesforce Service Cloud is helpdesk software from Salesforce, based in San Francisco, United States and has been building software since 1999. Enterprise customer service.
Helpdesk software collects customer queries from email, chat, phone and social into one queue with ownership, SLAs and reporting. The Indian-specific question is usually WhatsApp: whether it is a first-class channel or an afterthought.
A free plan is available, with paid plans for growing teams.
What works well
- +Free plan available to evaluate at zero cost
- +27 years in business — a mature, stable product
What to watch out for
- −Global vendor — check India-specific compliance (GST, TDS) and support hours before you commit
Best suited for: Startup · Small business · SMB
AI analysis of Salesforce Service Cloud
Analysing Salesforce Service Cloud — pricing, features, reviews and alternatives…
Generated by App Advisor's native engine from this listing's verified data — not a paid placement.
Salesforce Service Cloud features
Category-standard capabilities plus what Salesforce Service Cloud adds. Verify depth in a demo.
- Multi-channel ticketing (email, chat, phone, WhatsApp)
- SLA policies and escalations
- Knowledge base and self-service portal
- Automation and canned responses
- Agent collaboration and internal notes
- CSAT surveys
- Reporting and dashboards
- CRM and e-commerce integrations
- Free plan to start without a card
Salesforce Service Cloud pricing
Entry price
Free · paid from $25/user/mo
Free plan, paid tiers for more users and features
How Salesforce Service Cloud charges. Plans scale with users or features. Annual billing is usually 15–25% cheaper than monthly, and GST is added on top of listed prices in India.
Read from the vendor's official website. Prices change — confirm on salesforce.com.
Specifications
- Category
- Helpdesk software
- Vendor
- Salesforce
- Headquarters
- San Francisco, United States
- Founded
- 1999
- Pricing model
- Freemium
- Starting price
- Free · paid from $25/user/mo
- Deployment
- Cloud
- Platforms
- Web
- Best for
- Startup, Small business, SMB
- Made in India
- No
More software like Salesforce Service Cloud
Alternatives, the same vendor's other products and India-first picks.
Compare all Salesforce Service Cloud alternatives with pricing →
Salesforce Service Cloud — frequently asked questions
What is Salesforce Service Cloud?+
Salesforce Service Cloud is helpdesk software by Salesforce. Enterprise customer service.
How much does Salesforce Service Cloud cost?+
Salesforce Service Cloud has a free plan. Check the vendor's pricing page for current plans.
Does Salesforce Service Cloud offer a free trial or free plan?+
Yes — Salesforce Service Cloud offers a free plan you can start with.
Is Salesforce Service Cloud made in India?+
No. Salesforce Service Cloud is developed by Salesforce in San Francisco, United States, though it is used by Indian businesses.
Who is Salesforce Service Cloud best suited for?+
Salesforce Service Cloud suits startup, small business, smb buyers looking for helpdesk software.
What are the best alternatives to Salesforce Service Cloud?+
Popular alternatives in helpdesk software include Freshdesk, Zoho Desk, Freshservice. Use App Advisor's compare tool to see them side by side.
How is Salesforce Service Cloud deployed?+
Salesforce Service Cloud is available as a cloud (SaaS) product, with web access.
About Salesforce
Salesforce · San Francisco, United States · Founded 1999 · 27 products in our catalogue
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