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Supportbench
by Supportbench ·
B2B customer support platform with case management, SLAs and built-in AI at a per-agent price.
- Starting price
- $32/agent/month billed annually; $40 monthly
- Free trial / plan
- Free trial
- Deployment
- Cloud
- Web
- App Advisor rating
- 3.9
- transparency & India fit
What is Supportbench?
Supportbench is helpdesk software from Supportbench, based in . B2B customer support platform with case management, SLAs and built-in AI at a per-agent price.
Helpdesk software collects customer queries from email, chat, phone and social into one queue with ownership, SLAs and reporting. The Indian-specific question is usually WhatsApp: whether it is a first-class channel or an afterthought.
Pricing is quoted per organisation, so ask the vendor for a proposal that matches your size. Beyond helpdesk software, Supportbench also covers ai tools.
What works well
- +Covers more than one software category, reducing the number of tools you run
What to watch out for
- −No permanently free plan
- −Global vendor — check India-specific compliance (GST, TDS) and support hours before you commit
Best suited for: Small business · SMB · Mid-market
AI analysis of Supportbench
Analysing Supportbench — pricing, features, reviews and alternatives…
Generated by App Advisor's native engine from this listing's verified data — not a paid placement.
Supportbench features
Category-standard capabilities plus what Supportbench adds. Verify depth in a demo.
- Multi-channel ticketing (email, chat, phone, WhatsApp)
- SLA policies and escalations
- Knowledge base and self-service portal
- Automation and canned responses
- Agent collaboration and internal notes
- CSAT surveys
- Reporting and dashboards
- CRM and e-commerce integrations
- AI-assisted workflows and suggestions
Supportbench pricing
Entry price
$32/agent/month billed annually; $40 monthly
Published subscription pricing, taxes extra
How Supportbench charges. Plans scale with users or features. Annual billing is usually 15–25% cheaper than monthly, and GST is added on top of listed prices in India.
Read from the vendor's official website. Prices change — confirm on supportbench.com.
Specifications
- Category
- Helpdesk software, AI tools
- Vendor
- Supportbench
- Headquarters
- Founded
- Not published
- Pricing model
- Subscription
- Starting price
- $32/agent/month billed annually; $40 monthly
- Deployment
- Cloud
- Platforms
- Web
- Best for
- Small business, SMB, Mid-market
- Made in India
- No
More software like Supportbench
Alternatives, the same vendor's other products and India-first picks.
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Supportbench — frequently asked questions
What is Supportbench?+
Supportbench is helpdesk software by Supportbench. B2B customer support platform with case management, SLAs and built-in AI at a per-agent price.
How much does Supportbench cost?+
Supportbench does not publish a price list; pricing is quoted per organisation. Request a demo through App Advisor and we will ask the vendor for a written quote.
Does Supportbench offer a free trial or free plan?+
Supportbench typically offers a free trial before you commit to a paid plan.
Is Supportbench made in India?+
No. Supportbench is developed by Supportbench in , though it is used by Indian businesses.
Who is Supportbench best suited for?+
Supportbench suits small business, smb, mid-market buyers looking for helpdesk software with ai tools.
What are the best alternatives to Supportbench?+
Popular alternatives in helpdesk software include Freshdesk, Zoho Desk, Freshservice. Use App Advisor's compare tool to see them side by side.
How is Supportbench deployed?+
Supportbench is available as a cloud (SaaS) product, with web access.
About Supportbench
Supportbench · , · 1 product in our catalogue
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