RecommendedFeatured
Starts at
Free plan
- Starting price
- Free plan
- Free trial / plan
- Free plan
- Start without a card
- Deployment
- Cloud
- Web
- App Advisor rating
- 4.4
- transparency & India fit
What is Zammad?
Zammad is helpdesk software from Zammad, based in Berlin, Germany and has been building software since 2016. Open-source helpdesk.
Helpdesk software collects customer queries from email, chat, phone and social into one queue with ownership, SLAs and reporting. The Indian-specific question is usually WhatsApp: whether it is a first-class channel or an afterthought.
A free plan is available, with paid plans for growing teams.
What works well
- +Free plan available to evaluate at zero cost
- +10 years in business — a mature, stable product
What to watch out for
- −Global vendor — check India-specific compliance (GST, TDS) and support hours before you commit
Best suited for: Startup · Small business · SMB
AI analysis of Zammad
Analysing Zammad — pricing, features, reviews and alternatives…
Generated by App Advisor's native engine from this listing's verified data — not a paid placement.
Zammad features
Category-standard capabilities plus what Zammad adds. Verify depth in a demo.
- Multi-channel ticketing (email, chat, phone, WhatsApp)
- SLA policies and escalations
- Knowledge base and self-service portal
- Automation and canned responses
- Agent collaboration and internal notes
- CSAT surveys
- Reporting and dashboards
- CRM and e-commerce integrations
- Free plan to start without a card
- Open-source code you can self-host
Zammad pricing
Entry price
Free plan
Free plan, paid tiers for more users and features
How Zammad charges. Plans scale with users or features. Annual billing is usually 15–25% cheaper than monthly, and GST is added on top of listed prices in India.
Read from the vendor's official website. Prices change — confirm on zammad.com.
Specifications
- Category
- Helpdesk software
- Vendor
- Zammad
- Headquarters
- Berlin, Germany
- Founded
- 2016
- Pricing model
- Freemium
- Starting price
- Free plan
- Deployment
- Cloud
- Platforms
- Web
- Best for
- Startup, Small business, SMB
- Made in India
- No
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Zammad — frequently asked questions
What is Zammad?+
Zammad is helpdesk software by Zammad. Open-source helpdesk.
How much does Zammad cost?+
Zammad has a free plan. Check the vendor's pricing page for current plans.
Does Zammad offer a free trial or free plan?+
Yes — Zammad offers a free plan you can start with.
Is Zammad made in India?+
No. Zammad is developed by Zammad in Berlin, Germany, though it is used by Indian businesses.
Who is Zammad best suited for?+
Zammad suits startup, small business, smb buyers looking for helpdesk software.
What are the best alternatives to Zammad?+
Popular alternatives in helpdesk software include Freshdesk, Zoho Desk, Freshservice. Use App Advisor's compare tool to see them side by side.
How is Zammad deployed?+
Zammad is available as a cloud (SaaS) product, with web access.
About Zammad
Zammad · Berlin, Germany · Founded 2016 · 1 product in our catalogue
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