RecommendedFeatured
Starts at
Free plan
- Starting price
- ₹1,600/mo
- per month, billed by vendor
- Free trial / plan
- Free trial
- Deployment
- Cloud
- Web
- App Advisor rating
- 4.2
- transparency & India fit
What is Zendesk Support?
Zendesk Support is helpdesk software from Zendesk, based in San Francisco, United States and has been building software since 2007. Ticketing core of Zendesk.
Helpdesk software collects customer queries from email, chat, phone and social into one queue with ownership, SLAs and reporting. The Indian-specific question is usually WhatsApp: whether it is a first-class channel or an afterthought.
Pricing is published and starts at roughly ₹1,600 per month.
What works well
- +Pricing is published, so there is no sales call to see costs
- +19 years in business — a mature, stable product
What to watch out for
- −No permanently free plan
- −Global vendor — check India-specific compliance (GST, TDS) and support hours before you commit
Best suited for: Small business · SMB · Mid-market
AI analysis of Zendesk Support
Analysing Zendesk Support — pricing, features, reviews and alternatives…
Generated by App Advisor's native engine from this listing's verified data — not a paid placement.
Zendesk Support features
Category-standard capabilities plus what Zendesk Support adds. Verify depth in a demo.
- Multi-channel ticketing (email, chat, phone, WhatsApp)
- SLA policies and escalations
- Knowledge base and self-service portal
- Automation and canned responses
- Agent collaboration and internal notes
- CSAT surveys
- Reporting and dashboards
- CRM and e-commerce integrations
Zendesk Support pricing
Entry price
₹1,600/mo
Published subscription pricing, taxes extra
How Zendesk Support charges. Plans scale with users or features. Annual billing is usually 15–25% cheaper than monthly, and GST is added on top of listed prices in India.
Read from the vendor's official website. Prices change — confirm on zendesk.com.
Zendesk Support screenshots
Specifications
- Category
- Helpdesk software
- Vendor
- Zendesk
- Headquarters
- San Francisco, United States
- Founded
- 2007
- Pricing model
- Subscription
- Starting price
- ₹1,600/mo
- Deployment
- Cloud
- Platforms
- Web
- Best for
- Small business, SMB, Mid-market
- Made in India
- No
More software like Zendesk Support
Alternatives, the same vendor's other products and India-first picks.
Compare all Zendesk Support alternatives with pricing →
Zendesk Support — frequently asked questions
What is Zendesk Support?+
Zendesk Support is helpdesk software by Zendesk. Ticketing core of Zendesk.
How much does Zendesk Support cost?+
Zendesk Support starts at about ₹1,600 per month according to the vendor's published pricing. Plans and taxes vary, so confirm on the official site.
Does Zendesk Support offer a free trial or free plan?+
Zendesk Support typically offers a free trial before you commit to a paid plan.
Is Zendesk Support made in India?+
No. Zendesk Support is developed by Zendesk in San Francisco, United States, though it is used by Indian businesses.
Who is Zendesk Support best suited for?+
Zendesk Support suits small business, smb, mid-market buyers looking for helpdesk software.
What are the best alternatives to Zendesk Support?+
Popular alternatives in helpdesk software include Freshdesk, Zoho Desk, Freshservice. Use App Advisor's compare tool to see them side by side.
How is Zendesk Support deployed?+
Zendesk Support is available as a cloud (SaaS) product, with web access.
About Zendesk
Zendesk · San Francisco, United States · Founded 2007 · 4 products in our catalogue
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