Head to head · Survey & customer feedback tools
SurveyMonkey vs Zonka Feedback
Pricing, features, India readiness and rating compared. SurveyMonkey rates highest.
Feedback surveys with WhatsApp and kiosk modes, built in India.
| Compare | SurveyMonkey | Zonka Feedback |
|---|---|---|
| Category | Survey & customer feedback tools | Survey & customer feedback tools |
| Vendor | SurveyMonkey | Zonka Technologies |
| Headquarters | San Mateo, United States | Gurugram, Haryana |
| Made in India | No | Yes |
| Starting price | Free plan | ₹2,000/mo |
| Free plan | Yes | No |
| Free trial | Yes | Yes |
| Published pricing | Yes | Yes |
| Deployment | cloud | cloud |
| Mobile apps | No | No |
| Founded | 1999 | 2014 |
| Best for | Startup, Small business, SMB | Small business, SMB, Mid-market |
| App Advisor rating | 4.7 / 5 | 4.6 / 5 |
SurveyMonkey: pros & cons
- +Free plan available to evaluate at zero cost
- +27 years in business — a mature, stable product
- +One of the top-ranked survey & customer feedback tools options in our catalogue
- −Global vendor — check India-specific compliance (GST, TDS) and support hours before you commit
Key features
- Survey builder with logic
- NPS, CSAT and CES templates
- Multi-channel distribution (email, WhatsApp, SMS, QR)
- Employee engagement pulses
- Text analytics and sentiment
- Review generation for Google and marketplaces
Zonka Feedback: pros & cons
- +Pricing is published, so there is no sales call to see costs
- +Built in India with GST-ready workflows and local support hours
- +12 years in business — a mature, stable product
- +Covers more than one software category, reducing the number of tools you run
- −No permanently free plan
Key features
- Survey builder with logic
- NPS, CSAT and CES templates
- Multi-channel distribution (email, WhatsApp, SMS, QR)
- Employee engagement pulses
- Text analytics and sentiment
- Review generation for Google and marketplaces
Get an instant demo
See SurveyMonkey live, with an App Advisor discount
Frequently asked questions
Which is better, SurveyMonkey or Zonka Feedback?+
SurveyMonkey scores higher on App Advisor's rating (4.7/5) for pricing transparency, India readiness and maturity. SurveyMonkey has a free plan, which matters if you want to try before paying. The right choice depends on your workflow — request demos of both.
Is SurveyMonkey cheaper than Zonka Feedback?+
SurveyMonkey starts at Free plan and Zonka Feedback at ₹2,000/mo. Compare per-user costs at your team size, and remember GST is added on top.
Can I switch from SurveyMonkey to Zonka Feedback?+
Most survey & customer feedback tools products import CSV or Excel data; check whether historical records, attachments and integrations move too before you switch.