Sales CRM with deep customisation and a very large integration ecosystem.
RecommendedFeaturedMade in India
Starts at
₹800/mo
Hotel and hospitality business · Sales & Marketing
Best crm software for hotels and hospitality businesses in India
CRM software organises leads, contacts, deals and follow-ups so your sales team stops working from memory and WhatsApp. The right choice depends far more on your sales motion than on feature count — a long-cycle B2B pipeline and a high-volume inside-sales floor need genuinely different tools. For hotels and hospitality businesses specifically, rates and availability must sync to every ota in real time to avoid overbooking.
What hotels and hospitality businesses need from crm software
- Rates and availability must sync to every OTA in real time to avoid overbooking
- Front desk, housekeeping and restaurant billing must land on one guest folio
- OTA commissions push every hotel to grow direct bookings
- Guest messaging before, during and after the stay drives reviews
- Multi-property groups need consolidated revenue reporting
Products that deliver it
View
Sales CRM with built-in phone, email and chat.
RecommendedFeaturedMade in India
Starts at
₹750/mo
Sales execution CRM built for high-volume inside-sales teams.
RecommendedFeaturedMade in India
Starts at
₹2,500/mo
Open-source-rooted CRM with sales, support and marketing, built in Bengaluru.
Made in IndiaFree planOpen source
Starts at
Free plan
Flat-fee Indian CRM with unlimited users instead of per-seat pricing.
TrendingMade in IndiaFree plan
Starts at
Free plan
Pipeline-centric CRM for very small businesses from Zoho.
Made in IndiaFree plan
Starts at
Free plan
Free CRM that scales into a paid sales, marketing and service suite.
FeaturedFree plan
Starts at
Free plan
Enterprise sales CRM with the deepest customisation and partner ecosystem.
FeaturedFree plan
Starts at
Free plan
Open-source CRM you can start with one free app.
Free planMobile appOpen source
Starts at
Free plan
Free CRM with tasks, chat and website builder.
Free plan
Starts at
Free plan
Open-source CRM forked from SugarCRM.
FreeOpen source
Starts at
Free
Simple CRM for small businesses.
Free plan
Starts at
Free plan
Get an instant demo
Let us arrange your demos, free
Frequently asked questions
Which crm software is best for hotels and hospitality businesses?+
For most hotels and hospitality businesses, Zoho CRM, Freshsales, LeadSquared are the strongest starting points — they handle rates and availability must sync to every ota in real time to avoid overbooking. Use the advisor with your budget for a precise ranking.
What should hotels and hospitality businesses check in a crm software demo?+
Rates and availability must sync to every OTA in real time to avoid overbooking. Front desk, housekeeping and restaurant billing must land on one guest folio. OTA commissions push every hotel to grow direct bookings. Work out your sales motion first. High-volume telecalling needs dialler integration, call recording and lead distribution. Long-cycle enterprise selling needs pipeline stages, quote management and forecasting. Very few products do both well.
Which CRM is best for a small business in India?+
For under ten users, products with a free or low-cost tier and fast setup usually win — the cost of a long implementation outweighs any feature advantage at that size. Use our advisor to get a shortlist scored against your actual turnover, budget and integrations.
How much does CRM software cost in India?+
Free tiers exist from Zoho, HubSpot, Bitrix24 and Kylas. Paid plans run from roughly ₹500 to ₹3,000 per user per month; flat-fee Indian CRMs charge per organisation instead.
Free shortlist
CRM software for your hotel and hospitality business
Hotel & hospitality software for hotels and hospitality businessesRestaurant POS & management for hotels and hospitality businessesBilling software for hotels and hospitality businessesWhatsApp automation for hotels and hospitality businessesHRMS software for hotels and hospitality businessesSurvey & customer feedback tools for hotels and hospitality businesses