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Desk365
by Desk365 (Kani Technologies) · Chennai, Tamil Nadu · Since 2019
Helpdesk for Microsoft Teams built in Chennai.
- Starting price
- Free plan
- Free trial / plan
- Free plan
- Start without a card
- Deployment
- Cloud
- Web
- App Advisor rating
- 4.6
- transparency & India fit
What is Desk365?
Desk365 is helpdesk software from Desk365 (Kani Technologies), an Indian company headquartered in Chennai, Tamil Nadu and has been building software since 2019. Helpdesk for Microsoft Teams built in Chennai.
Helpdesk software collects customer queries from email, chat, phone and social into one queue with ownership, SLAs and reporting. The Indian-specific question is usually WhatsApp: whether it is a first-class channel or an afterthought.
A free plan is available, with paid plans for growing teams. Because it is built in India, GST, INR pricing and local support hours are native rather than bolted on.
What works well
- +Free plan available to evaluate at zero cost
- +Built in India with GST-ready workflows and local support hours
What to watch out for
- −Feature depth for your specific workflow should still be verified in a demo
Best suited for: Startup · Small business · SMB
AI analysis of Desk365
Analysing Desk365 — pricing, features, reviews and alternatives…
Generated by App Advisor's native engine from this listing's verified data — not a paid placement.
Desk365 features
Category-standard capabilities plus what Desk365 adds. Verify depth in a demo.
- Multi-channel ticketing (email, chat, phone, WhatsApp)
- SLA policies and escalations
- Knowledge base and self-service portal
- Automation and canned responses
- Agent collaboration and internal notes
- CSAT surveys
- Reporting and dashboards
- CRM and e-commerce integrations
- Free plan to start without a card
- INR pricing and India-based support
Desk365 pricing
Entry price
Free plan
Free plan, paid tiers for more users and features
How Desk365 charges. Plans scale with users or features. Annual billing is usually 15–25% cheaper than monthly, and GST is added on top of listed prices in India.
Read from the vendor's official website. Prices change — confirm on desk365.io.
Desk365 screenshots
Specifications
- Category
- Helpdesk software
- Vendor
- Desk365 (Kani Technologies)
- Headquarters
- Chennai, Tamil Nadu
- Founded
- 2019
- Pricing model
- Freemium
- Starting price
- Free plan
- Deployment
- Cloud
- Platforms
- Web
- Best for
- Startup, Small business, SMB
- Made in India
- Yes
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Desk365 — frequently asked questions
What is Desk365?+
Desk365 is helpdesk software by Desk365 (Kani Technologies), an Indian company from Chennai. Helpdesk for Microsoft Teams built in Chennai.
How much does Desk365 cost?+
Desk365 has a free plan. Check the vendor's pricing page for current plans.
Does Desk365 offer a free trial or free plan?+
Yes — Desk365 offers a free plan you can start with.
Is Desk365 made in India?+
Yes. Desk365 is built by Desk365 (Kani Technologies), headquartered in Chennai, Tamil Nadu.
Who is Desk365 best suited for?+
Desk365 suits startup, small business, smb buyers looking for helpdesk software.
What are the best alternatives to Desk365?+
Popular alternatives in helpdesk software include Freshdesk, Zoho Desk, Freshservice. Use App Advisor's compare tool to see them side by side.
How is Desk365 deployed?+
Desk365 is available as a cloud (SaaS) product, with web access.
About Desk365 (Kani Technologies)
Desk365 (Kani Technologies) · Chennai, Tamil Nadu · Founded 2019 · 1 product in our catalogue · Indian company
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