SMS & OTP platforms · Pricing

Exotel pricing in India (2026)

Exotel has 4 published plans. Below is the full price list exactly as Exotel publishes it, what each plan includes, and the costs people miss when budgeting.

Full Exotel review

Starting price

From ₹9,999 (prepaid)

Dabbler: 5,000 credits, 5-month validity

Free plan / trial

Free trial

7-day free trial with 500 free credits

Exotel price list

Every price below is quoted from Exotel's official pricing page. We never convert or estimate prices.

Plan	Price	Billing	What it adds
Dabbler	₹9,999	5-month validity; rental ₹4,999	5,000 credits 1 Exophone 3 agents Multi-level IVR
Believer	₹19,999	11-month validity; rental ₹10,499	Marked most popular 9,500 credits 2 Exophones 6 agents Multi-level IVR
Influencer	₹49,499	11-month validity; rental ₹10,499	39,000 credits 10 Exophones Unlimited agents Multi-level IVR
Enterprise Contact Center	Contact sales	—	Pricing not published on the plans page

Other Exotel pricing options

SMS

From INR 0.18 per SMS

For 100,000+ SMS; GST applicable

DLT charge (India SMS)

2.5 paise per SMS

Added on top of the SMS rate

WhatsApp conversation fees

Marketing INR 0.86; Utility/Authentication INR 0.115; Authentication International INR 2.3; Service free

Plus a per-message fee of INR 0.06

Exotel for Startups

₹6,000 free credits

Valid 6 months, with a virtual landline

Non-profits

15% extra credits

Bonus credits

Before you budget for Exotel

Multi-part SMS: each part over 160 characters is billed as a separate SMS
SMS is billed as soon as it is submitted to Exotel. Only messages marked 'failed-dnd' are not charged
Exotel's SMS docs list volume tiers but no rates, and say to contact sales for pricing on your account
Rental and credit terms are as shown on the business phone system pricing page

Is Exotel free?

Yes — Exotel has a free option. Free trial (7-day free trial with 500 free credits). Paid plans add the rest.

Prices change. Confirm the current price on Exotel's pricing page before you sign.

Exotel pricing FAQs

What is Exotel pricing in India in 2026?+

Exotel has 4 plans: Dabbler at ₹9,999, Believer at ₹19,999, Influencer at ₹49,499, Enterprise Contact Center at Contact sales. Indian prices are usually quoted excluding GST — confirm on the vendor's page.

Is Exotel free?+

Yes — Exotel has a free option. Free trial (7-day free trial with 500 free credits). Paid plans add the rest.

Does Exotel have a free trial?+

Yes — 7-day fully functional free trial with 500 free credits. A trial is the cheapest way to test the workflow you actually care about before paying.

What else costs extra on Exotel?+

SMS (From INR 0.18 per SMS); DLT charge (India SMS) (2.5 paise per SMS); WhatsApp conversation fees (Marketing INR 0.86; Utility/Authentication INR 0.115; Authentication International INR 2.3; Service free); Exotel for Startups (₹6,000 free credits); Non-profits (15% extra credits). Add these to any budget before you compare it with another product.

What is Exotel pricing?+

Exotel's business phone system plans are prepaid. Dabbler costs ₹9,999 (5,000 credits, 1 Exophone, 3 agents, 5-month validity). Believer costs ₹19,999 (9,500 credits, 2 Exophones, 6 agents, 11 months). Influencer costs ₹49,499 (39,000 credits, 10 Exophones, unlimited agents, 11 months). Contact center pricing is quoted by sales.

What is Exotel's SMS price in India?+

Exotel's pricing page lists SMS from INR 0.18 per SMS for volumes of 100,000+, with GST extra. Indian SMS also carries a DLT charge of 2.5 paise per SMS. Rates for lower volumes are not published, so ask Exotel sales for a quote.

How much does an OTP SMS cost on Exotel?+

Exotel does not publish a separate OTP rate. OTPs go out as transactional SMS. The only published rate is from INR 0.18 per SMS at 100,000+ volume, plus the 2.5 paise DLT charge and GST. Confirm your exact rate with Exotel.

Does Exotel have a free trial?+

Yes. Exotel offers a 7-day fully functional free trial with 500 free credits for testing calls and SMS. There is no free plan.

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