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Zoho Desk Express
by Zoho Corporation · Chennai, Tamil Nadu · Since 1996
Lightweight helpdesk edition.
- Starting price
- ₹500/mo
- per month, billed by vendor
- Free trial / plan
- Free trial
- Deployment
- Cloud
- Web
- App Advisor rating
- 4.6
- transparency & India fit
What is Zoho Desk Express?
Zoho Desk Express is helpdesk software from Zoho Corporation, an Indian company headquartered in Chennai, Tamil Nadu and has been building software since 1996. Lightweight helpdesk edition.
Helpdesk software collects customer queries from email, chat, phone and social into one queue with ownership, SLAs and reporting. The Indian-specific question is usually WhatsApp: whether it is a first-class channel or an afterthought.
Pricing is published and starts at roughly ₹500 per month. Because it is built in India, GST, INR pricing and local support hours are native rather than bolted on.
What works well
- +Pricing is published, so there is no sales call to see costs
- +Built in India with GST-ready workflows and local support hours
- +30 years in business — a mature, stable product
What to watch out for
- −No permanently free plan
Best suited for: Small business · SMB · Mid-market
AI analysis of Zoho Desk Express
Analysing Zoho Desk Express — pricing, features, reviews and alternatives…
Generated by App Advisor's native engine from this listing's verified data — not a paid placement.
Zoho Desk Express features
Category-standard capabilities plus what Zoho Desk Express adds. Verify depth in a demo.
- Multi-channel ticketing (email, chat, phone, WhatsApp)
- SLA policies and escalations
- Knowledge base and self-service portal
- Automation and canned responses
- Agent collaboration and internal notes
- CSAT surveys
- Reporting and dashboards
- CRM and e-commerce integrations
- INR pricing and India-based support
Zoho Desk Express pricing
Entry price
₹500/mo
Published subscription pricing, taxes extra
How Zoho Desk Express charges. Plans scale with users or features. Annual billing is usually 15–25% cheaper than monthly, and GST is added on top of listed prices in India.
Read from the vendor's official website. Prices change — confirm on zoho.com.
Zoho Desk Express screenshots
Specifications
- Category
- Helpdesk software
- Vendor
- Zoho Corporation
- Headquarters
- Chennai, Tamil Nadu
- Founded
- 1996
- Pricing model
- Subscription
- Starting price
- ₹500/mo
- Deployment
- Cloud
- Platforms
- Web
- Best for
- Small business, SMB, Mid-market
- Made in India
- Yes
More software like Zoho Desk Express
Alternatives, the same vendor's other products and India-first picks.
Compare all Zoho Desk Express alternatives with pricing →
Zoho Desk Express — frequently asked questions
What is Zoho Desk Express?+
Zoho Desk Express is helpdesk software by Zoho Corporation, an Indian company from Chennai. Lightweight helpdesk edition.
How much does Zoho Desk Express cost?+
Zoho Desk Express starts at about ₹500 per month according to the vendor's published pricing. Plans and taxes vary, so confirm on the official site.
Does Zoho Desk Express offer a free trial or free plan?+
Zoho Desk Express typically offers a free trial before you commit to a paid plan.
Is Zoho Desk Express made in India?+
Yes. Zoho Desk Express is built by Zoho Corporation, headquartered in Chennai, Tamil Nadu.
Who is Zoho Desk Express best suited for?+
Zoho Desk Express suits small business, smb, mid-market buyers looking for helpdesk software.
What are the best alternatives to Zoho Desk Express?+
Popular alternatives in helpdesk software include Freshdesk, Zoho Desk, Freshservice. Use App Advisor's compare tool to see them side by side.
How is Zoho Desk Express deployed?+
Zoho Desk Express is available as a cloud (SaaS) product, with web access.
About Zoho Corporation
Zoho Corporation · Chennai, Tamil Nadu · Founded 1996 · 128 products in our catalogue · Indian company
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