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Helpdesk software · Alternatives
Zoho Desk Express is a helpdesk software product from Zoho Corporation, Chennai, priced at ₹500/mo. We compared 20 alternatives on published price, free plan, platforms and made-in-India support: 3 have a free plan, 8 are built in India, and 3 start cheaper or free.
Quick answer
The closest alternatives to Zoho Desk Express are Freshservice (₹1,600/mo), Supportbee (₹1,000/mo), Helpwise (₹1,000/mo), Gorgias (₹800/mo) and Freshdesk Omni (₹2,400/mo). Hiver is the top-ranked option with a free plan. Published prices in this list start at ₹800/month.
There is no free plan
Zoho Desk Express has no free tier. 3 alternatives do, which lets you test with real data before you pay.
Cost
Zoho Desk Express starts at ₹500/mo. 3 alternatives start lower or have a free plan.
Ranked by how closely each product matches Zoho Desk Express's category, pricing model, platforms and business size, then by rating. Prices exclude GST.
| # | Software | Starting price | Free plan | Platforms | Made in India | Rating | Compare |
|---|---|---|---|---|---|---|---|
| — | Zoho Desk Express (current) | ₹500/mo | No | Web | Yes | 4.6/5 | — |
| 1 |  Freshservice | ₹1,600/mo | No | Web | Yes | 4.7/5 | |
| 2 |  Supportbee | ₹1,000/mo | No | Web | Yes | 4.6/5 | |
| 3 |  Helpwise | ₹1,000/mo | No | Web | Yes | 4.5/5 | |
| 4 |  Gorgias | ₹800/mo | No | Web | No | 4.4/5 | |
| 5 |  Freshdesk Omni | ₹2,400/mo | No | Web | Yes | 4.5/5 | |
| 6 |  HelpCrunch | ₹1,000/mo | No | Web | No | 4.3/5 | |
| 7 |  Enchant | ₹1,200/mo | No | Web | No | 4.3/5 | |
| 8 |  HappyFox | ₹2,000/mo | No | Web | No | 4.5/5 | |
| 9 |  Exotel Support Suite | ₹2,999/mo | No | Web | Yes | 4.5/5 | |
| 10 |  Groove | ₹1,500/mo | No | Web | No | 4.4/5 | |
| 11 |  Front | ₹1,600/mo | No | Web | No | 4.4/5 | |
| 12 |  Zendesk Suite | ₹4,500/mo | No | Web | No | 4.5/5 | |
| 13 |  Zendesk Support | ₹1,600/mo | No | Web | No | 4.2/5 | |
| 14 |  Kayako | ₹5,000/mo | No | Web | No | 4.5/5 | |
| 15 |  Dixa | ₹3,000/mo | No | Web | No | 4.3/5 | |
| 16 |  QueueMetrics | ₹5,000/mo | No | Web | No | 4.3/5 | |
| 17 |  Hiver | Free plan | Yes | Web | Yes | 4.7/5 | |
| 18 |  Amazon Connect | Pay as you go | No | Web | No | 4.2/5 | |
| 19 |  UVdesk | Free plan | Yes | Web | Yes | 4.6/5 | |
| 20 |  Desk365 | Free plan | Yes | Web | Yes | 4.6/5 |
Freshworks · San Mateo · Helpdesk software · 4.7/5
IT service management from Freshworks.
₹1,600/mo
Free trial
Compared with Zoho Desk Express
Key features
₹1,000/mo
Free trial
Compared with Zoho Desk Express
₹1,000/mo
Free trial
Compared with Zoho Desk Express
₹800/mo
Free trial
Compared with Zoho Desk Express
Key features
Freshworks · San Mateo · Helpdesk software · 4.5/5
Unified support suite from Freshworks.
₹2,400/mo
Free trial
Compared with Zoho Desk Express
₹1,000/mo
Free trial
Compared with Zoho Desk Express
₹1,200/mo
Free trial
Compared with Zoho Desk Express
₹2,000/mo
Free trial
Compared with Zoho Desk Express
Exotel · Bengaluru · Helpdesk software · 4.5/5
Support conversations on Exotel.
₹2,999/mo
Free trial
Compared with Zoho Desk Express
₹1,500/mo
Free trial
Compared with Zoho Desk Express
The closest matches to Zoho Desk Express on App Advisor are Freshservice (₹1,600/mo), Supportbee (₹1,000/mo), Helpwise (₹1,000/mo). They are ranked by how closely their category, pricing model, platforms and target business size match Zoho Desk Express, then by rating. The best choice depends on your team size and budget.
Yes. 3 of the 20 alternatives listed have a free plan or are free: Hiver (Free plan), UVdesk (Free plan), Desk365 (Free plan). Free plans usually cap users, records or transactions, so check the limits against your monthly volume.
Among alternatives that publish a price, Gorgias starts lowest at ₹800/mo, compared with ₹500/mo for Zoho Desk Express. Hiver also has a free plan. Prices are read from each vendor's website and exclude GST.
Yes. 8 alternatives are built in India, including Freshservice (₹1,600/mo), Supportbee (₹1,000/mo), Helpwise (₹1,000/mo). Indian products usually handle GST, TDS and UPI natively and bill in rupees.
Freshservice is the closest match to Zoho Desk Express in our catalogue. Key differences: Starts ₹1,100/mo higher (₹1,600/mo vs ₹500/mo). Compare them side by side before you book a demo.
Every product listed sits in helpdesk software or a category Zoho Desk Express also covers, and Zoho Corporation's own products are excluded. Prices, free plans and platforms come from each vendor's official website. App Advisor does not sell any of this software.
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