1. Exotel Support Suite
Exotel · Bengaluru · Helpdesk software · 4.5/5
Support conversations on Exotel.
₹2,999/mo
Free trial
Compared with Freshdesk Omni
- Starts ₹599/mo higher (₹2,999/mo vs ₹2,400/mo)
Helpdesk software · Alternatives
Best Freshdesk Omni alternatives in India (2026)
Freshdesk Omni is a helpdesk software product from Freshworks, San Mateo, priced at ₹2,400/mo. We compared 20 alternatives on published price, free plan, platforms and made-in-India support: 2 have a free plan, 7 are built in India, and 13 start cheaper or free.
Quick answer
The closest alternatives to Freshdesk Omni are Exotel Support Suite (₹2,999/mo), HappyFox (₹2,000/mo), Supportbee (₹1,000/mo), Helpwise (₹1,000/mo) and Zendesk Suite (₹4,500/mo). Zoho Desk is the top-ranked option with a free plan. Published prices in this list start at ₹500/month.
Why businesses look for a Freshdesk Omni alternative
There is no free plan
Freshdesk Omni has no free tier. 2 alternatives do, which lets you test with real data before you pay.
Cost
Freshdesk Omni starts at ₹2,400/mo. 13 alternatives start lower or have a free plan.
Freshdesk Omni alternatives compared
Ranked by how closely each product matches Freshdesk Omni's category, pricing model, platforms and business size, then by rating. Prices exclude GST.
| # | Software | Starting price | Free plan | Platforms | Made in India | Rating | Compare |
|---|---|---|---|---|---|---|---|
| — | Freshdesk Omni (current) | ₹2,400/mo | No | Web | Yes | 4.5/5 | — |
| 1 | Exotel Support Suite | ₹2,999/mo | No | Web | Yes | 4.5/5 | |
| 2 |  HappyFox | ₹2,000/mo | No | Web | No | 4.5/5 | |
| 3 |  Supportbee | ₹1,000/mo | No | Web | Yes | 4.6/5 | |
| 4 |  Helpwise | ₹1,000/mo | No | Web | Yes | 4.5/5 | |
| 5 |  Zendesk Suite | ₹4,500/mo | No | Web | No | 4.5/5 | |
| 6 |  Front | ₹1,600/mo | No | Web | No | 4.4/5 | |
| 7 |  Zoho Service Plus | ₹1,400/mo | No | Web | Yes | 4.4/5 | |
| 8 |  Groove | ₹1,500/mo | No | Web | No | 4.4/5 | |
| 9 |  Kayako | ₹5,000/mo | No | Web | No | 4.5/5 | |
| 10 |  Dixa | ₹3,000/mo | No | Web | No | 4.3/5 | |
| 11 |  Zoho Desk Express | ₹500/mo | No | Web | Yes | 4.6/5 | |
| 12 |  Enchant | ₹1,200/mo | No | Web | No | 4.3/5 | |
| 13 |  Gorgias | ₹800/mo | No | Web | No | 4.4/5 | |
| 14 |  HelpCrunch | ₹1,000/mo | No | Web | No | 4.3/5 | |
| 15 |  Zendesk Support | ₹1,600/mo | No | Web | No | 4.2/5 | |
| 16 |  QueueMetrics | ₹5,000/mo | No | Web | No | 4.3/5 | |
| 17 |  Intercom | ₹2,400/mo | No | Web | No | 4.5/5 | |
| 18 |  Re:amaze | ₹2,400/mo | No | Web | No | 4.4/5 | |
| 19 |  Zoho Desk | Free plan | Yes | Web | Yes | 4.8/5 | |
| 20 |  Hiver | Free plan | Yes | Web | Yes | 4.7/5 |
Top 10 Freshdesk Omni alternatives in detail
₹2,000/mo
Free trial
Compared with Freshdesk Omni
- Starts ₹400/mo cheaper (₹2,000/mo vs ₹2,400/mo)
₹1,000/mo
Free trial
Compared with Freshdesk Omni
- Starts ₹1,400/mo cheaper (₹1,000/mo vs ₹2,400/mo)
₹1,000/mo
Free trial
Compared with Freshdesk Omni
- Starts ₹1,400/mo cheaper (₹1,000/mo vs ₹2,400/mo)
5. Zendesk Suite
Zendesk · San Francisco · Helpdesk software · 4.5/5
Customer service platform with ticketing, chat and knowledge base.
₹4,500/mo
Free trial
Compared with Freshdesk Omni
- Starts ₹2,100/mo higher (₹4,500/mo vs ₹2,400/mo)
Compared with Freshdesk Omni
- Starts ₹800/mo cheaper (₹1,600/mo vs ₹2,400/mo)
Key features
- Shared inbox
- Ticketing
- Macros (Professional and above)
- Multiple workspaces (Professional and above)
- Custom roles (Enterprise)
7. Zoho Service Plus
Zoho Corporation · Chennai · Helpdesk software · 4.4/5
Unified customer service platform.
₹1,400/mo
Free trial
Compared with Freshdesk Omni
- Starts ₹1,000/mo cheaper (₹1,400/mo vs ₹2,400/mo)
₹1,500/mo
Free trial
Compared with Freshdesk Omni
- Starts ₹900/mo cheaper (₹1,500/mo vs ₹2,400/mo)
₹5,000/mo
Free trial
Compared with Freshdesk Omni
- Starts ₹2,600/mo higher (₹5,000/mo vs ₹2,400/mo)
₹3,000/mo
Free trial
Compared with Freshdesk Omni
- Starts ₹600/mo higher (₹3,000/mo vs ₹2,400/mo)
Freshdesk Omni alternatives by what you need
Cheaper than Freshdesk Omni
Free Freshdesk Omni alternatives
Indian alternatives to Freshdesk Omni
How to choose a Freshdesk Omni alternative
- List your channels and check each is native — WhatsApp especially.
- Knowledge base quality deflects tickets; look at the editor and search.
- Compare per-agent pricing across tiers; the features you need may sit two tiers up.
Freshdesk Omni alternatives — FAQs
What is the best alternative to Freshdesk Omni in 2026?+
The closest matches to Freshdesk Omni on App Advisor are Exotel Support Suite (₹2,999/mo), HappyFox (₹2,000/mo), Supportbee (₹1,000/mo). They are ranked by how closely their category, pricing model, platforms and target business size match Freshdesk Omni, then by rating. The best choice depends on your team size and budget.
Is there a free alternative to Freshdesk Omni?+
Yes. 2 of the 20 alternatives listed have a free plan or are free: Zoho Desk (Free plan), Hiver (Free plan). Free plans usually cap users, records or transactions, so check the limits against your monthly volume.
What is the cheapest alternative to Freshdesk Omni?+
Among alternatives that publish a price, Zoho Desk Express starts lowest at ₹500/mo, compared with ₹2,400/mo for Freshdesk Omni. Zoho Desk also has a free plan. Prices are read from each vendor's website and exclude GST.
Is there an Indian alternative to Freshdesk Omni?+
Yes. 7 alternatives are built in India, including Exotel Support Suite (₹2,999/mo), Supportbee (₹1,000/mo), Helpwise (₹1,000/mo). Indian products usually handle GST, TDS and UPI natively and bill in rupees.
Freshdesk Omni vs Exotel Support Suite: which is better?+
Exotel Support Suite is the closest match to Freshdesk Omni in our catalogue. Key differences: Starts ₹599/mo higher (₹2,999/mo vs ₹2,400/mo). Compare them side by side before you book a demo.
How were these Freshdesk Omni alternatives chosen?+
Every product listed sits in helpdesk software or a category Freshdesk Omni also covers, and Freshworks's own products are excluded. Prices, free plans and platforms come from each vendor's official website. App Advisor does not sell any of this software.
Free shortlist
Not sure which Freshdesk Omni alternative fits?
Tell us your team size and budget and we'll send a shortlist of three.
Related alternatives
Exotel Support Suite alternativesHappyFox alternativesSupportbee alternativesHelpwise alternativesZendesk Suite alternativesFront alternativesZoho Service Plus alternativesGroove alternativesKayako alternativesDixa alternativesZoho Desk Express alternativesEnchant alternativesAll helpdesk software alternativesBrowse all alternatives