RecommendedFeatured
Starts at
Free plan
- Starting price
- $10 USD/month
- Starter plan, 50 billable tickets/month; priced on tickets, not agent seats
- Free trial / plan
- No free plan published
- Deployment
- Cloud
- Web
- App Advisor rating
- 4.4
- transparency & India fit
What is Gorgias?
Gorgias is a helpdesk built specifically for e-commerce, with deep Shopify/BigCommerce-style order context in the agent view.
It is priced on billable tickets per month, not per agent seat — the vendor states the helpdesk 'scales from 50 to 5,000 tickets a month, never priced per agent'.
Its AI Agent is sold as an add-on with outcome-based charging on top of the ticket fee.
What works well
- +Ticket-based pricing means you can add as many agents as you like without the bill rising.
- +Very low entry point at $10/month for 50 tickets, suitable for a small store.
- +Overage is per-ticket and published for Starter, Basic and Pro, so exceeding an allowance is not catastrophic.
- +Purpose-built for e-commerce support rather than adapted from a generic helpdesk.
What to watch out for
- −The live pricing page is JavaScript-rendered and does not expose figures to simple fetches, making independent verification harder.
- −AI Agent pricing is only partly published: a $250/month starting figure with an undisclosed per-outcome automation fee.
- −Automated Rules and AI replies consume billable tickets, so automation does not reduce ticket costs.
- −Voice and SMS are separately priced usage-based add-ons with no published rate card.
- −No free plan, and no free trial length was published.
Best suited for: Shopify and other e-commerce merchants with large, seasonal support teams · Teams with many part-time or seasonal agents, where per-seat pricing would be punitive · Stores with predictable monthly ticket volume
AI analysis of Gorgias
Analysing Gorgias — pricing, features, reviews and alternatives…
Generated by App Advisor's native engine from this listing's verified data — not a paid placement.
Gorgias features
Researched from Gorgias's official product pages · updated September 2026.
Helpdesk
- Shared ticket inbox
- Ticket-volume based plans from 50 to 5,000 tickets/month
- Automated Rules
- Unlimited agents (pricing is not per agent)
Channels
- Email via Gmail and Outlook/Office 365 integrations
- Chat
- SMS (add-on, usage-based)
- Voice (add-on, usage-based)
AI
- AI Agent add-on, starting at $250/month, resolving common questions automatically
- Outcome-based automation fee when AI Agent resolves without human handover
E-commerce
- E-commerce oriented helpdesk with order context; third-party apps extend functionality including WhatsApp via marketplace integrations
AI capabilities
- AI Agent is Gorgias's conversational AI and is positioned as available on every plan, with the vendor line 'AI Agent on every plan, pay only when it resolves a conversation.'
- Gorgias's own blog states AI Agent 'starts at $250 monthly as an add-on to any plan'.
- Per Gorgias docs, AI Agent activity generates both a ticket fee and a separate automation fee when it resolves without handing over to a human. The exact per-resolution price is not publicly disclosed.
Gorgias pricing (USD)
SourceEvery edition as published by the vendor. Prices exclude GST unless stated. Full Gorgias pricing breakdown
Starter
$10 USD/month
per month, 50 billable tickets
- 50 billable tickets/month
- $0.40 per extra ticket
Basic
$60 USD/month
per month, 300 billable tickets
- 300 billable tickets/month
- $0.40 per extra ticket
Pro
$360 USD/month
per month, 2,000 billable tickets
- 2,000 billable tickets/month
- $0.25 per extra ticket
Advanced
$900 USD/month
per month, 5,000 billable tickets
- 5,000 billable tickets/month
- Custom negotiated overage rates
Enterprise
Custom
custom ticket volume
- Custom ticket volume
- Custom pricing
Other pricing options & add-ons
AI Agent
add-on to any plan; charges an outcome-based automation fee separate from the ticket fee
Starts at $250 monthly
Voice
Gorgias states Voice is a separate add-on channel with usage-based pricing; no rate card was published on the pages fetched
Not publicly disclosed
SMS
Gorgias states SMS is a separate add-on channel with usage-based pricing; no rate card was published on the pages fetched
Not publicly disclosed
- • IMPORTANT SOURCING CAVEAT: gorgias.com/pricing renders its price table via JavaScript and returned no figures when fetched. The plan prices, ticket allowances and overage rates above come from Gorgias's own blog article 'How to Choose the Best Gorgias Plan For You' (gorgias.com/blog/gorgias-plan), which is a vendor page but may lag the live pricing page. Verify current figures on gorgias.com/pricing before purchase.
- • Billing is per billable ticket, not per agent. Gorgias's docs define a billable ticket as one where 'at least one message in the ticket is sent from your Gorgias helpdesk' — whether from agents, AI Agent, or automated Rules. Each conversation counts as one billable ticket regardless of how many messages it contains.
- • Overage rates (vendor-stated): Starter and Basic $0.40 per extra ticket; Pro $0.25 per extra ticket; Advanced custom negotiated rates.
- • AI Agent charges an outcome-based automation fee IN ADDITION to the ticket fee. Gorgias's docs state you incur 'both a ticket fee + automation fee if AI Agent responds to a ticket and does not hand over the conversation to a human agent'. The exact per-resolution rate is not published; the docs direct users to their own Billing & Usage page.
- • Free trial length was not published on the vendor pages fetched.
- • Annual discount terms were not published on the vendor pages fetched.
Buying for a team? App Advisor can get you a volume quote and any partner discount available.
Integrations, security & India
For Indian businesses
- Pricing is published in USD on the vendor's pricing page; no INR price list was found on the vendor site.
- INR billing, GST-compliant invoicing, India data residency and India-hours local support were not verifiable from the vendor pages fetched — confirm directly with the vendor before purchase.
- WhatsApp is NOT listed as a native Gorgias channel on the integrations page fetched. Native channels named are email (Gmail, Outlook/Office 365), chat, SMS, Voice, Facebook and Instagram; WhatsApp appears only through third-party marketplace apps. Indian merchants who need WhatsApp Business API should confirm this directly with Gorgias.
Is Gorgias the best choice for you?
Best choice if you are…
- Shopify and other e-commerce merchants with large, seasonal support teams
- Teams with many part-time or seasonal agents, where per-seat pricing would be punitive
- Stores with predictable monthly ticket volume
Look elsewhere if you are…
- Non-e-commerce B2B or SaaS support teams
- Businesses with spiky ticket volume that would repeatedly hit overages
- Buyers who require fully published AI and voice/SMS rate cards before signing
Still comparing? Get an unbiased shortlist and demos arranged for free.
Sources (4) · updated September 2026
Specifications
- Category
- Helpdesk software
- Vendor
- Gorgias
- Headquarters
- San Francisco, United States
- Founded
- 2015
- Pricing model
- Subscription
- Starting price
- ₹800/mo
- Deployment
- Cloud
- Platforms
- Web
- Best for
- Small business, SMB, Mid-market
- Made in India
- No
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Gorgias — frequently asked questions
How much does Gorgias cost?+
Per Gorgias's own plan guide, Starter is $10 USD/month for 50 billable tickets, Basic is $60 for 300 tickets, Pro is $360 for 2,000 tickets and Advanced is $900 for 5,000 tickets, with custom Enterprise pricing above that. Note that the live pricing page is JavaScript-rendered and could not be independently read, so confirm current figures at gorgias.com/pricing.
Is Gorgias priced per agent?+
No. Gorgias states the helpdesk 'scales from 50 to 5,000 tickets a month, never priced per agent'. You pay for billable tickets, so adding agents does not increase the subscription cost.
What counts as a billable ticket in Gorgias?+
Per Gorgias's billing docs, a ticket becomes billable when 'at least one message in the ticket is sent from your Gorgias helpdesk' — whether that message comes from an agent, the AI Agent, or an automated Rule. Each conversation counts as one billable ticket no matter how many messages it contains.
What happens if I exceed my Gorgias ticket limit?+
You pay a per-ticket overage. Vendor-stated rates are $0.40 per extra ticket on Starter and Basic, $0.25 per extra ticket on Pro, and custom negotiated rates on Advanced. Gorgias illustrates this with: 300 tickets for $60/month plus $0.40 per extra ticket, so 302 tickets costs $60 plus $0.80.
How much does Gorgias AI Agent cost?+
Gorgias's own plan guide states AI Agent 'starts at $250 monthly as an add-on to any plan'. On top of that, its docs state AI Agent incurs 'both a ticket fee + automation fee if AI Agent responds to a ticket and does not hand over the conversation to a human agent'. The exact per-resolution automation fee is not publicly disclosed — the docs direct you to your own Billing & Usage page.
Does Gorgias support WhatsApp?+
Not as a native channel on the integrations page reviewed. Gorgias's native channels are email (Gmail, Outlook/Office 365), chat, SMS, Voice, Facebook and Instagram. WhatsApp functionality appears via third-party marketplace apps rather than a built-in channel.
Does Gorgias have a free plan or free trial?+
No free plan is published. A free trial length was not published on the Gorgias pages reviewed, so ask their sales team.
How much do Gorgias Voice and SMS cost?+
Gorgias states Voice and SMS are separate add-on channels with usage-based pricing, but no rate card was published on the pages reviewed. Request current rates from Gorgias.
What is Gorgias?+
Gorgias is helpdesk software by Gorgias. Helpdesk for e-commerce brands.
How much does Gorgias cost?+
Gorgias starts at about ₹800 per month according to the vendor's published pricing. Plans and taxes vary, so confirm on the official site.
Does Gorgias offer a free trial or free plan?+
Gorgias typically offers a free trial before you commit to a paid plan.
Is Gorgias made in India?+
No. Gorgias is developed by Gorgias in San Francisco, United States, though it is used by Indian businesses.
Who is Gorgias best suited for?+
Gorgias suits small business, smb, mid-market buyers looking for helpdesk software.
What are the best alternatives to Gorgias?+
Popular alternatives in helpdesk software include Freshdesk, Zoho Desk, Freshservice. Use App Advisor's compare tool to see them side by side.
How is Gorgias deployed?+
Gorgias is available as a cloud (SaaS) product, with web access.
About Gorgias
Gorgias · San Francisco, United States · Founded 2015 · 1 product in our catalogue
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