Ozonetel

Ozonetel is a Hyderabad-based cloud communications company. It provides contact centre software (CCaaS) and communication APIs, and businesses use it to run inbound and outbound call centres, auto-dialers, IVR systems and messaging channels from the cloud rather than from on-premise telephony hardware.

Its products relevant to Indian businesses include CloudAgent, its cloud contact centre suite, as well as the wider Ozonetel Contact Center platform, Ozonetel WhatsApp messaging and the KooKoo communication API platform for developers. The company focuses on fast deployment and on integrations with CRM, helpdesk and dialler workflows, and it serves both small businesses and large enterprises.

Ozonetel sells through its sales team, with pricing typically structured per agent seat plus telecom usage, and it lists a toll-free sales number in India and a US contact number. Buyers comparing CCaaS vendors should check the per-seat and usage rates, and any integration fees, for their expected call volumes.

The company says it was founded in 2007 and describes itself as the first cloud-based customer experience platform in the Indian market. On its website, Ozonetel reports more than 2,000 business customers, more than 50,000 agents on the platform, over 2 billion calls processed, and operations in more than 150 countries. The registered address is at Mayank Towers in Somajiguda, Hyderabad. The company's own pages checked here do not name its founders or current executives. Third-party profiles, including SaaSBoomi, describe Chaitanya Chokkareddy as a co-founder and CTO. The company's website does not publish a full leadership roster or an employee count. Buyers who need those details for vendor due diligence should request them directly from Ozonetel, along with its security and compliance documentation.