1. Exotel Contact Center
Exotel · Bengaluru · Contact center & cloud telephony · 4.4/5
Omnichannel contact centre on Exotel.
On request
Quote-based
Contact center & cloud telephony · Alternatives
Best Firstsource alternatives in India (2026)
Firstsource is a contact center & cloud telephony product from Firstsource, Mumbai, priced at On request. We compared 20 alternatives on published price, free plan, platforms and made-in-India support: 0 have a free plan, 10 are built in India, and 2 start cheaper or free.
Quick answer
The closest alternatives to Firstsource are Exotel Contact Center (On request), Tata Tele Smartflo CC (On request), Airtel IQ Contact Center (On request), Kaleyra Contact Center (On request) and HGS (On request). Published prices in this list start at ₹1,500/month.
Why businesses look for a Firstsource alternative
The price isn't published
Firstsource quotes Firstsource per organisation. 2 of the 20 alternatives below publish a starting price, so you can budget before a sales call.
Firstsource alternatives compared
Ranked by how closely each product matches Firstsource's category, pricing model, platforms and business size, then by rating. Prices exclude GST.
| # | Software | Starting price | Free plan | Platforms | Made in India | Rating | Compare |
|---|---|---|---|---|---|---|---|
| — | Firstsource (current) | On request | No | Web | Yes | 4.2/5 | — |
| 1 | Exotel Contact Center | On request | No | Web | Yes | 4.4/5 | |
| 2 |  Tata Tele Smartflo CC | On request | No | Web | Yes | 4.5/5 | |
| 3 |  Airtel IQ Contact Center | On request | No | Web | Yes | 4.3/5 | |
| 4 |  Kaleyra Contact Center | On request | No | Web | No | 4.5/5 | |
| 5 |  HGS | On request | No | Web | Yes | 4.2/5 | |
| 6 |  iEnergizer | On request | No | Web | Yes | 4.2/5 | |
| 7 |  Conneqt | On request | No | Web | Yes | 4.2/5 | |
| 8 |  Fusion CX | On request | No | Web | Yes | 4.2/5 | |
| 9 |  Genesys Cloud CX India | On request | No | Web | No | 4.3/5 | |
| 10 |  Avaya Experience Platform | On request | No | Web | No | 4.2/5 | |
| 11 |  HoduCC | On request | No | Web | Yes | 4.1/5 | |
| 12 |  Enghouse Interactive | On request | No | Web | No | 4.2/5 | |
| 13 |  Content Guru | On request | No | Web | No | 4.2/5 | |
| 14 |  Convoso | On request | No | Web | No | 4.2/5 | |
| 15 |  Sprinklr Service Voice | On request | No | Web | No | 4.2/5 | |
| 16 |  CallMiner | On request | No | Web | No | 4.2/5 | |
| 17 |  Calabrio | On request | No | Web | No | 4.1/5 | |
| 18 |  Ozonetel Contact Center | ₹1,500/mo | No | Web | Yes | 4.7/5 | |
| 19 |  Balto | On request | No | Web | No | 4.1/5 | |
| 20 |  Knowlarity SuperReceptionist | ₹1,500/mo | No | Web | Yes | 4.7/5 |
Top 10 Firstsource alternatives in detail
2. Tata Tele Smartflo CC
Tata Tele Business Services · Mumbai · Contact center & cloud telephony · 4.5/5
Cloud contact centre from Tata Tele.
On request
Quote-based
3. Airtel IQ Contact Center
Airtel Business · New Delhi · Contact center & cloud telephony · 4.3/5
Cloud contact centre from Airtel.
On request
Quote-based
4. Kaleyra Contact Center
Kaleyra · Milan · Contact center & cloud telephony · 4.5/5
CPaaS-based contact centre.
On request
Quote-based
5. HGS
Hinduja Global Solutions · Bengaluru · Contact center & cloud telephony · 4.2/5
BPO and CX services.
On request
Quote-based
6. iEnergizer
iEnergizer · Noida · Contact center & cloud telephony · 4.2/5
Outsourced contact centre.
On request
Quote-based
7. Conneqt
Conneqt Business Solutions · Hyderabad · Contact center & cloud telephony · 4.2/5
Customer lifecycle BPO.
On request
Quote-based
On request
Quote-based
9. Genesys Cloud CX India
Genesys · Menlo Park · Contact center & cloud telephony · 4.3/5
Genesys in India.
On request
Quote-based
10. Avaya Experience Platform
Avaya · Morristown · Contact center & cloud telephony · 4.2/5
Cloud contact centre.
On request
Quote-based
Firstsource alternatives by what you need
Cheaper than Firstsource
How to choose a Firstsource alternative
- Check telecom compliance and DND scrubbing for outbound.
- Compare per-minute pricing and number rental with seat costs.
- Test call quality on your agents' internet, not the vendor's.
Firstsource alternatives — FAQs
What is the best alternative to Firstsource in 2026?+
The closest matches to Firstsource on App Advisor are Exotel Contact Center (On request), Tata Tele Smartflo CC (On request), Airtel IQ Contact Center (On request). They are ranked by how closely their category, pricing model, platforms and target business size match Firstsource, then by rating. The best choice depends on your team size and budget.
Is there a free alternative to Firstsource?+
None of the 20 closest alternatives to Firstsource has a free plan. Most offer a free trial instead, so ask for one before you commit.
What is the cheapest alternative to Firstsource?+
Among alternatives that publish a price, Ozonetel Contact Center starts lowest at ₹1,500/mo. Prices are read from each vendor's website and exclude GST.
Is there an Indian alternative to Firstsource?+
Yes. 10 alternatives are built in India, including Exotel Contact Center (On request), Tata Tele Smartflo CC (On request), Airtel IQ Contact Center (On request). Indian products usually handle GST, TDS and UPI natively and bill in rupees.
Firstsource vs Exotel Contact Center: which is better?+
Exotel Contact Center is the closest match to Firstsource in our catalogue. Compare them side by side before you book a demo.
How were these Firstsource alternatives chosen?+
Every product listed sits in contact center & cloud telephony or a category Firstsource also covers, and Firstsource's own products are excluded. Prices, free plans and platforms come from each vendor's official website. App Advisor does not sell any of this software.
Free shortlist
Not sure which Firstsource alternative fits?
Tell us your team size and budget and we'll send a shortlist of three.
Related alternatives
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