1. Tata Tele Smartflo CC
Tata Tele Business Services · Mumbai · Contact center & cloud telephony · 4.5/5
Cloud contact centre from Tata Tele.
On request
Quote-based
Contact center & cloud telephony · Alternatives
Best Exotel Contact Center alternatives in India (2026)
Exotel Contact Center is a contact center & cloud telephony product from Exotel, Bengaluru, priced at On request. We compared 20 alternatives on published price, free plan, platforms and made-in-India support: 0 have a free plan, 10 are built in India, and 2 start cheaper or free.
Quick answer
The closest alternatives to Exotel Contact Center are Tata Tele Smartflo CC (On request), Airtel IQ Contact Center (On request), Kaleyra Contact Center (On request), HGS (On request) and Firstsource (On request). Published prices in this list start at ₹1,500/month.
Why businesses look for a Exotel Contact Center alternative
The price isn't published
Exotel quotes Exotel Contact Center per organisation. 2 of the 20 alternatives below publish a starting price, so you can budget before a sales call.
Exotel Contact Center alternatives compared
Ranked by how closely each product matches Exotel Contact Center's category, pricing model, platforms and business size, then by rating. Prices exclude GST.
| # | Software | Starting price | Free plan | Platforms | Made in India | Rating | Compare |
|---|---|---|---|---|---|---|---|
| — | Exotel Contact Center (current) | On request | No | Web | Yes | 4.4/5 | — |
| 1 | Tata Tele Smartflo CC | On request | No | Web | Yes | 4.5/5 | vs Exotel Contact Center |
| 2 |  Airtel IQ Contact Center | On request | No | Web | Yes | 4.3/5 | |
| 3 |  Kaleyra Contact Center | On request | No | Web | No | 4.5/5 | vs Exotel Contact Center |
| 4 |  HGS | On request | No | Web | Yes | 4.2/5 | |
| 5 |  Firstsource | On request | No | Web | Yes | 4.2/5 | |
| 6 |  iEnergizer | On request | No | Web | Yes | 4.2/5 | |
| 7 |  Conneqt | On request | No | Web | Yes | 4.2/5 | |
| 8 |  Fusion CX | On request | No | Web | Yes | 4.2/5 | |
| 9 |  Genesys Cloud CX India | On request | No | Web | No | 4.3/5 | |
| 10 |  Avaya Experience Platform | On request | No | Web | No | 4.2/5 | |
| 11 |  HoduCC | On request | No | Web | Yes | 4.1/5 | |
| 12 |  Enghouse Interactive | On request | No | Web | No | 4.2/5 | |
| 13 |  Content Guru | On request | No | Web | No | 4.2/5 | |
| 14 |  Convoso | On request | No | Web | No | 4.2/5 | |
| 15 |  Sprinklr Service Voice | On request | No | Web | No | 4.2/5 | |
| 16 |  CallMiner | On request | No | Web | No | 4.2/5 | |
| 17 |  Calabrio | On request | No | Web | No | 4.1/5 | |
| 18 |  Ozonetel Contact Center | ₹1,500/mo | No | Web | Yes | 4.7/5 | vs Exotel Contact Center |
| 19 |  Balto | On request | No | Web | No | 4.1/5 | |
| 20 |  Knowlarity SuperReceptionist | ₹1,500/mo | No | Web | Yes | 4.7/5 | vs Exotel Contact Center |
Top 10 Exotel Contact Center alternatives in detail
2. Airtel IQ Contact Center
Airtel Business · New Delhi · Contact center & cloud telephony · 4.3/5
Cloud contact centre from Airtel.
On request
Quote-based
3. Kaleyra Contact Center
Kaleyra · Milan · Contact center & cloud telephony · 4.5/5
CPaaS-based contact centre.
On request
Quote-based
4. HGS
Hinduja Global Solutions · Bengaluru · Contact center & cloud telephony · 4.2/5
BPO and CX services.
On request
Quote-based
On request
Quote-based
6. iEnergizer
iEnergizer · Noida · Contact center & cloud telephony · 4.2/5
Outsourced contact centre.
On request
Quote-based
7. Conneqt
Conneqt Business Solutions · Hyderabad · Contact center & cloud telephony · 4.2/5
Customer lifecycle BPO.
On request
Quote-based
On request
Quote-based
9. Genesys Cloud CX India
Genesys · Menlo Park · Contact center & cloud telephony · 4.3/5
Genesys in India.
On request
Quote-based
10. Avaya Experience Platform
Avaya · Morristown · Contact center & cloud telephony · 4.2/5
Cloud contact centre.
On request
Quote-based
Exotel Contact Center alternatives by what you need
Cheaper than Exotel Contact Center
Indian alternatives to Exotel Contact Center
How to choose a Exotel Contact Center alternative
- Check telecom compliance and DND scrubbing for outbound.
- Compare per-minute pricing and number rental with seat costs.
- Test call quality on your agents' internet, not the vendor's.
Exotel Contact Center alternatives — FAQs
What is the best alternative to Exotel Contact Center in 2026?+
The closest matches to Exotel Contact Center on App Advisor are Tata Tele Smartflo CC (On request), Airtel IQ Contact Center (On request), Kaleyra Contact Center (On request). They are ranked by how closely their category, pricing model, platforms and target business size match Exotel Contact Center, then by rating. The best choice depends on your team size and budget.
Is there a free alternative to Exotel Contact Center?+
None of the 20 closest alternatives to Exotel Contact Center has a free plan. Most offer a free trial instead, so ask for one before you commit.
What is the cheapest alternative to Exotel Contact Center?+
Among alternatives that publish a price, Ozonetel Contact Center starts lowest at ₹1,500/mo. Prices are read from each vendor's website and exclude GST.
Is there an Indian alternative to Exotel Contact Center?+
Yes. 10 alternatives are built in India, including Tata Tele Smartflo CC (On request), Airtel IQ Contact Center (On request), HGS (On request). Indian products usually handle GST, TDS and UPI natively and bill in rupees.
Exotel Contact Center vs Tata Tele Smartflo CC: which is better?+
Tata Tele Smartflo CC is the closest match to Exotel Contact Center in our catalogue. Compare them side by side before you book a demo.
How were these Exotel Contact Center alternatives chosen?+
Every product listed sits in contact center & cloud telephony or a category Exotel Contact Center also covers, and Exotel's own products are excluded. Prices, free plans and platforms come from each vendor's official website. App Advisor does not sell any of this software.
Free shortlist
Not sure which Exotel Contact Center alternative fits?
Tell us your team size and budget and we'll send a shortlist of three.
Related alternatives
Tata Tele Smartflo CC alternativesAirtel IQ Contact Center alternativesKaleyra Contact Center alternativesHGS alternativesFirstsource alternativesiEnergizer alternativesConneqt alternativesFusion CX alternativesGenesys Cloud CX India alternativesAvaya Experience Platform alternativesHoduCC alternativesEnghouse Interactive alternativesAll contact center & cloud telephony alternativesBrowse all alternatives