1. LiveAgent
Quality Unit · Bratislava · Helpdesk software · 4.6/5
Helpdesk with live chat and call centre.
Free plan
Free plan available
Helpdesk software · Alternatives
Best Tidio alternatives in India (2026)
Tidio is a helpdesk software product from Tidio, Szczecin, priced at Free plan with a free plan. We compared 20 alternatives on published price, free plan, platforms and made-in-India support: 17 have a free plan, 7 are built in India.
Quick answer
The closest alternatives to Tidio are LiveAgent (Free plan), ProProfs Help Desk (Free plan), Zoho Desk (Free plan), Hiver (Free plan) and Freshdesk (Free plan). LiveAgent is the top-ranked option with a free plan. Published prices in this list start at ₹1,600/month.
Why businesses look for a Tidio alternative
Indian support and GST
Tidio is built in Poland. 7 alternatives are made in India, where GST, TDS and UPI are usually handled natively and support runs on IST.
Reported limitation
Three separate meters (billable conversations, Lyro AI conversations, Flows visitors) make the bill complex to forecast.
Reported limitation
Lyro and Flows are add-ons on top of the plan price, so the headline figure understates real cost.
Reported limitation
The Free plan's Lyro allowance is a one-off lifetime 50, not monthly.
Tidio alternatives compared
Ranked by how closely each product matches Tidio's category, pricing model, platforms and business size, then by rating. Prices exclude GST.
| # | Software | Starting price | Free plan | Platforms | Made in India | Rating | Compare |
|---|---|---|---|---|---|---|---|
| — | Tidio (current) | Free plan | Yes | Web | No | 4.4/5 | — |
| 1 | LiveAgent | Free plan | Yes | Web | No | 4.6/5 | |
| 2 |  ProProfs Help Desk | Free plan | Yes | Web | No | 4.3/5 | |
| 3 |  Zoho Desk | Free plan | Yes | Web | Yes | 4.8/5 | |
| 4 |  Hiver | Free plan | Yes | Web | Yes | 4.7/5 | |
| 5 |  Freshdesk | Free plan | Yes | Web | Yes | 4.8/5 | |
| 6 |  Help Scout | Free plan | Yes | Web | No | 4.6/5 | |
| 7 |  HubSpot Service Hub | Free plan | Yes | Web | No | 4.6/5 | |
| 8 |  Salesforce Service Cloud | Free · paid from $25/user/mo | Yes | Web | No | 4.6/5 | |
| 9 |  Jira Service Management | Free plan | Yes | Web | No | 4.6/5 | |
| 10 |  UVdesk | Free plan | Yes | Web | Yes | 4.6/5 | |
| 11 |  Intercom | ₹2,400/mo | No | Web | No | 4.5/5 | |
| 12 |  Desk365 | Free plan | Yes | Web | Yes | 4.6/5 | |
| 13 |  osTicket | Free plan | Yes | Web | No | 4.5/5 | |
| 14 |  Zammad | Free plan | Yes | Web | No | 4.4/5 | |
| 15 |  Crisp | Free plan | Yes | Web | No | 4.4/5 | |
| 16 |  Zoho TeamInbox | Free plan | Yes | Web | Yes | 4.5/5 | |
| 17 |  3CX | Free plan | Yes | Web | No | 4.3/5 | |
| 18 |  FreeScout | Free | Yes | Web | No | 4.5/5 | |
| 19 |  Freshservice | ₹1,600/mo | No | Web | Yes | 4.7/5 | |
| 20 |  Supportbench | $32/agent/month billed annually; $40 monthly | No | Web | No | 3.9/5 |
Top 10 Tidio alternatives in detail
2. ProProfs Help Desk
ProProfs · Santa Monica · Helpdesk software · 4.3/5
Shared-inbox ticketing tool with a free single-user plan, live chat and knowledge base add-ons.
Free plan
Free plan available
3. Zoho Desk
Zoho Corporation · Chennai · Helpdesk software · 4.8/5
Context-aware helpdesk with multichannel ticketing.
Free plan
Free plan available
Compared with Tidio
- Built in India (Chennai)
Key features
- Ticket Management
- Agent Productivity
- Real Time Collaboration
- Work modes
- Parent-child ticketing
Free plan
Free plan available
Compared with Tidio
- Built in India (Bengaluru)
5. Freshdesk
Freshworks · San Mateo · Helpdesk software · 4.8/5
Cloud helpdesk with ticketing, automation and a free tier, built in Chennai.
Free plan
Free plan available
Compared with Tidio
- Built in India (San Mateo)
Key features
- Omnichannel ticketing with a unified inbox
- Automated workflows for repetitive processes
- Intelligent routing
- Skill-based routing
- Multiple SLA policies
Free plan
Free plan available
Key features
- Shared inbox
- Multiple inboxes (Standard and above)
- Unlimited tags and saved replies (Standard and above)
- Internal teams and company grouping (Plus and above)
- Round robin routing (Plus); multiple routing types (Pro)
Free plan
Free plan available
8. Salesforce Service Cloud
Salesforce · San Francisco · Helpdesk software · 4.6/5
Enterprise customer service.
Free · paid from $25/user/mo
Free plan available
9. Jira Service Management
Atlassian · San Francisco · Helpdesk software · 4.6/5
IT and business service desk.
Free plan
Free plan available
Free plan
Free plan available
Compared with Tidio
- Built in India (New Delhi)
- Open source
Tidio alternatives by what you need
Lowest published price
Free Tidio alternatives
Indian alternatives to Tidio
How to choose a Tidio alternative
- List your channels and check each is native — WhatsApp especially.
- Knowledge base quality deflects tickets; look at the editor and search.
- Compare per-agent pricing across tiers; the features you need may sit two tiers up.
Tidio alternatives — FAQs
What is the best alternative to Tidio in 2026?+
The closest matches to Tidio on App Advisor are LiveAgent (Free plan), ProProfs Help Desk (Free plan), Zoho Desk (Free plan). They are ranked by how closely their category, pricing model, platforms and target business size match Tidio, then by rating. The best choice depends on your team size and budget.
Is there a free alternative to Tidio?+
Yes. 17 of the 20 alternatives listed have a free plan or are free: LiveAgent (Free plan), ProProfs Help Desk (Free plan), Zoho Desk (Free plan). Free plans usually cap users, records or transactions, so check the limits against your monthly volume.
What is the cheapest alternative to Tidio?+
Among alternatives that publish a price, Freshservice starts lowest at ₹1,600/mo. LiveAgent also has a free plan. Prices are read from each vendor's website and exclude GST.
Is there an Indian alternative to Tidio?+
Yes. 7 alternatives are built in India, including Zoho Desk (Free plan), Hiver (Free plan), Freshdesk (Free plan). Indian products usually handle GST, TDS and UPI natively and bill in rupees.
Tidio vs LiveAgent: which is better?+
LiveAgent is the closest match to Tidio in our catalogue. Compare them side by side before you book a demo.
How were these Tidio alternatives chosen?+
Every product listed sits in helpdesk software or a category Tidio also covers, and Tidio's own products are excluded. Prices, free plans and platforms come from each vendor's official website. App Advisor does not sell any of this software.
Free shortlist
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Related alternatives
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